Dipatcher/Call taker

Riide Saskatoon; Saskatoon; On-site; CAD 22,000 - 30,000; Part time

Job summary

Riide Holdings Inc. in Saskatoon invites applications for an eager Call Taker to join the Dispatch Office. This entry-level, part-time union role answers calls and emails to book taxi services using Riide’s advanced dispatch system.

Start date is immediate; evenings, overnights (11:30pm-8:00am) and weekends are required. Location is Saskatoon, SK onsite, under Dispatch Manager supervision. The company has a long history and continues to provide safe, inclusive transportation across Western

Qualifications

• Proven customer service skills and professional communication.
• Fluency in English, with strong written and verbal skills.
• General knowledge of Saskatoon landmarks and routes.
• Ability to learn new computer dispatch systems quickly.
• Reliable transportation to and from work.

Responsibilities

• Answer incoming calls with professionalism and efficiency.
• Process requests through the dispatch system with accuracy and according to protocol.
• Interact positively with the Dispatch Office team.
• Proactively deescalate customer complaints.
• Transfer issues to the Dispatch Manager.
• Other duties as directed.

Skills

General knowledge of Saskatoon

Strong computer technology skills

Proven customer service skills

Fluency in English

Team player

Self-motivated

Reliable transportation

Job description

The Opportunity

Riide Holdings Inc. has an opportunity in their riide division, for an eager Call Taker to join the Dispatch Office. This entry-level role is responsible for answering incoming calls, answering emails to book taxi services through riide’s advanced computer dispatch system.

The details

Status: Part-Time- Union (opportunity to transition too full-time)

Location: Saskatoon, SK (Onsite)

Start Date: Immediate

Shift(s): Must be available to work evenings, overnight (11:30pm-8:00am), and weekends

Reports To: Dispatch Manager

The responsibilities

The Call Taker Is Responsible To

• Support customer service excellence by answering incoming calls with professionalism and efficiency;
• Process requests through the advanced computer dispatch system with accuracy and following internal dispatch protocol;
• Positively interact with the Dispatch Office team;
• Proactively deescalate customer complaints.
• Transfer issues to the Dispatch Manager; and
• Other duties as directed.

The Requirements

To be successful as a call taker, you will possess:

• General knowledge of Saskatoon (key landmarks, road names, etc.);
• Strong computer technology skills with the ability to learn new systems quickly;
• Proven customer service skills;
• Fluency in English with excellent verbal and written communication;
• Ability to work as part of a team in an open office concept;
• Self-motivated and able to work independently as required; and
• Reliable transportation to and from work.

The company

Originally established in 1972, Riide Holdings Inc. has evolved and grown from a traditional taxi service to be the leader through a diverse and progressive approach. riide is bringing a new system of mobility to Western Canada by giving the public the freedom to choose quality, safe, and inclusive transportation to carry them to their destination. #yourrideyourway #TEAMriide

In addition to riide, Riide Holdings Inc. includes Prestige Car Service, Atomic Auto, Superior Autobody and Railway Gas & Convenience.