Digital Transformation & Customer Success Manager

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Toronto; Hybrid; CAD 72,000 - 120,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Time Off

Financial Security

Rewards & Recognition

Community

Job summary

Canada Life is seeking a Customer Success Manager with 5+ years in client-facing roles to drive adoption of digital tools across the country. You will translate digital strategy and technical details for business leaders and partner with CREs and AEs to improve member and sponsor experiences.

The role includes presenting reports, coordinating development programs, and traveling up to 25% across Canada. A bilingual English-French background is a strong asset, and you will work within a

Qualifications

• 5+ years in customer success or client-facing roles.
• Experience building B2B client relationships with strong presentation skills.
• Understanding of web and mobile UX and presenting demos to clients.
• Strong project management with multiple priorities.
• Collaborative mindset with impact.
• Bilingual English and French is a strong asset.

Responsibilities

• Partner with CREs and AEs to promote adoption of digital tools for members and sponsors.
• Understand client plan design and align with Canada Life objectives.
• Liaise with stakeholders to inform recommendations using qualitative and quantitative insights.
• Design and deliver reports and presentations that articulate value and impact.
• Coordinate Business Development support and manage timelines and expectations.
• Build trusted relationships with internal teams and external partners.
• Develop understanding of Canada Life’s digital ecosystem through hands-on learning.
• Participate in internal programs to grow digital transformation expertise.
• Travel ~25% within Canada to support client engagements.

Skills

Customer Success

B2B Relationships

Digital Innovation

UX Understanding

Project Management

Collaboration

Bilingual English-French

Job description

Canada Life is seeking a Customer Success Manager with 5+ years in client-facing roles to drive adoption of digital tools across the country. You will translate digital strategy and technical details for business leaders and partner with CREs and AEs to improve member and sponsor experiences.

The role includes presenting reports, coordinating development programs, and traveling up to 25% across Canada. A bilingual English-French background is a strong asset, and you will work within a