Digital Adoption & Customer Success Lead

Canada Life; Montreal (administrative region); On-site; CAD 72,000 - 120,000; Full time

Benefits offered by this job

Career development

Health & dental benefits

Mental health benefit

Pension plan and share ownership

Job summary

Canada Life is seeking a Customer Success Manager with a strong background in digital product ownership to drive adoption of digital tools for members and sponsors. You will partner with CREs and AEs across Canada, understand client plans, and translate insights into strategic recommendations.

You will present value through professional reports and communications, coordinate development initiatives, and foster collaboration with internal teams and external partners. Travel will be required.

Qualifications

• 5+ years in customer success or other client-facing fields.
• Ability to communicate digital platforms and features to diverse audiences.
• Strong presentation and communication skills, with a focus on client value.

Responsibilities

• Partner with CREs and AEs to champion adoption of digital capabilities for members and sponsors.
• Understand client plan design and make strategic recommendations.
• Liaise with stakeholders to inform recommendations using qualitative and quantitative insights.
• Design and deliver reports, presentations, and communications that articulate value.
• Coordinate BD support logistics and maintain alignment with timelines.
• Build trusted relationships with internal teams and external partners.
• Develop understanding of Canada Life's digital ecosystem and client needs.
• Participate in internal development programs to grow expertise in digital transformation.
• Travel ~25% within Canada to support client engagements.

Skills

Digital product ownership

Client relationship

Communication skills

Presentation skills

Bilingual English/French

Job description

Canada Life is seeking a Customer Success Manager with a strong background in digital product ownership to drive adoption of digital tools for members and sponsors. You will partner with CREs and AEs across Canada, understand client plans, and translate insights into strategic recommendations.

You will present value through professional reports and communications, coordinate development initiatives, and foster collaboration with internal teams and external partners. Travel will be required.