Customer Success Manager

TechAlliance of Southwestern Ontario, London Economic Development Corporation; Toronto; Hybrid; CAD 72,000 - 120,000; Full time

Benefits offered by this job

Career Development

Health & Wellness

Time Off

Financial Security

Rewards & Recognition

Community

Job summary

Canada Life is seeking a Customer Success Manager with 5+ years in client-facing roles to drive adoption of digital tools across the country. You will translate digital strategy and technical details for business leaders and partner with CREs and AEs to improve member and sponsor experiences.

The role includes presenting reports, coordinating development programs, and traveling up to 25% across Canada. A bilingual English-French background is a strong asset, and you will work within a

Qualifications

• 5+ years in customer success or client-facing roles.
• Experience building B2B client relationships with strong presentation skills.
• Understanding of web and mobile UX and presenting demos to clients.
• Strong project management with multiple priorities.
• Collaborative mindset with impact.
• Bilingual English and French is a strong asset.

Responsibilities

• Partner with CREs and AEs to promote adoption of digital tools for members and sponsors.
• Understand client plan design and align with Canada Life objectives.
• Liaise with stakeholders to inform recommendations using qualitative and quantitative insights.
• Design and deliver reports and presentations that articulate value and impact.
• Coordinate Business Development support and manage timelines and expectations.
• Build trusted relationships with internal teams and external partners.
• Develop understanding of Canada Life’s digital ecosystem through hands-on learning.
• Participate in internal programs to grow digital transformation expertise.
• Travel ~25% within Canada to support client engagements.

Skills

Customer Success

B2B Relationships

Digital Innovation

UX Understanding

Project Management

Collaboration

Bilingual English-French

Job description

Select how often (in days) to receive an alert:

At Canada Life, we’re transforming the way we serve our clients, plan members and partners by embracing digital innovation. We’re looking for someone with a minimum of 5 years as a digital product owner who understands technology roadmaps and is able to distill down key digital strategy and technical details to business leaders. As a Customer Success Manager, you’re you’ll play a key role as a trusted advisor in helping drive the adoption of tools that enhance the member and sponsor experience. The ideal candidate brings a strong understanding of HRIS, payroll, and workplace retirement and savings programs.

What you’ll do

• Partner closely with Client Relationship Executives (CREs) and Account Executives (AEs) across the country to introduce and champion the adoption of digital capabilities and tools that improve engagement and elevate the overall experience for members and sponsors.
• Understand client plan design and make strategic recommendations to meet client and Canada Life objectives.
• Liaise with key stakeholders (Business Development, advisors, consultants and clients) to inform recommendations, drawing on both qualitative and quantitative insights.
• Design and deliver professional reports, presentations, and communications that clearly articulate value and impact.
• Coordinate Business Development support logistics and maintain strong alignment with timelines and stakeholder expectations.
• Build trusted relationships with internal teams and external partners, fostering a culture of collaboration and continuous improvement.
• Continuously develop your understanding of Canada Life’s digital ecosystem and client needs through hands‑on experience and learning opportunities.
• Participate in internal development programs to grow your expertise in digital transformation and performance improvement.
• Approximately 25% travel within Canada will be required to support client engagements, subject to change.

What you bring

• 5+ years in customer success or other client‑facing fields, including understanding how to communicate digital platforms and features to a wide range of audiences.
• Experience in building and nurturing B2B client relationships with strong presentation and communication skills.
• A passion for digital innovation and client‑centric solutions.
• Understanding of web and mobile UX, including presenting demos to clients
• Strong project management, with experience managing multiple projects and competing priorities.
• A collaborative mindset and a drive to make a meaningful impact.
• Bilingualism (English and French) is a strong asset.

-

The base salary for this position is between $71,900 - $119,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well-beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full‑time or part‑time permanent team member:

• Career Development: Opportunities for career advancement, access to industry‑leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well‑being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company-matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Location

Toronto, ON, CA London, ON, CA Ottawa, ON, CA Montreal, Quebec, CA Winnipeg, MB, CA

#LI-Hybrid

Date: Sep 12, 2026