Digital Technology Trainer for Accessible Tech & AI Tools

CNIB; Calgary; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

CNIB in Calgary is seeking a Trainer, Digital Technology to support Talent Pool development through personalized and group training, covering email, documents, websites and cloud tools. The role requires proficiency with accessibility features, screen readers, and AI-powered tools.

Work closely with management, staff, volunteers, and participants to deliver training and track progress using a CRM; maintain confidentiality and professional discretion in a hybrid work setting.

Qualifications

• Proven time management and organization skills; amenable to changing priorities, deadlines and procedures.
• Advanced computer skills, with proficiency in MS Office software including Outlook email / calendar, Word, Excel, PowerPoint, and virtual platforms (Zoom Video / Teams).
• Working knowledge of AI powered tools.
• Proficiency/Working knowledge of Salesforce (an asset)
• Advanced knowledge of assistive technology (i.e. Zoomtext, JAWS, NVDA, Windows Narrator) required.
• Have an interest, aptitude and ability to research existing and new accessible technology for the sight loss community.
• Excellent written and oral communications skill
• Customer service oriented with well-developed interpersonal skills.
• Professional attitude, results oriented, self-directed and flexible.
• Demonstrates mature and sensitive nature, as well as emotional and social stability when dealing with the needs of persons experiencing vision loss and other functional challenges.
• Must be able to work independently.
• Bilingual in French and English an asset.

Responsibilities

• Conducts multiple 1-on-1 sessions with individuals within the Talent Pool developing skills in work related duties (i.e. email, documents, website, cloud storage, communications) via remote delivery courses and materials shared (developed, updated, shared). Accessible technology includes, Window accessibility features, screen readers, magnification software, smart phone Apps, etc.
• Regular follow up with potential and current Talent Pool participants by telephone, email and virtual platforms (Zoom Video / Microsoft Teams)
• Technologically savvy to learn new accessibility Apps, AI tools, digital platforms and software quickly to keep up with the fast-changing landscape of digital technology and provide the necessary training to the talent pool to be competitive in the job market.
• Excellent organizational skills to manage Outlook calendar to coordinate group training and one-on-one virtual meetings on an ongoing basis.
• Use online CRM to track, register and follow-up with individuals for participation for group and one-on-one training including talent pool’s progress and challenges.
• Produces ad hoc reports and CTW orientation presentations as needed
• Participate in special projects and events as required.

Skills

Time management

Organization

MS Office

Outlook

Word

Excel

PowerPoint

Zoom

Teams

AI tools

Salesforce

Assistive technology

Communication

Customer service

Interpersonal skills

Bilingual FR/EN

Education

Post-secondary education

Tools

Salesforce

Zoom

Microsoft Teams

JAWS

NVDA

Windows Narrator

Outlook

Job description

CNIB in Calgary is seeking a Trainer, Digital Technology to support Talent Pool development through personalized and group training, covering email, documents, websites and cloud tools. The role requires proficiency with accessibility features, screen readers, and AI-powered tools.

Work closely with management, staff, volunteers, and participants to deliver training and track progress using a CRM; maintain confidentiality and professional discretion in a hybrid work setting.