Digital QA, UAT & Documentation Coordinator

Fitzii, Inc.; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

Rexel is seeking a proactive Web Project Coordinator for its Mississauga branch to support QA, documentation, and web project delivery. You will test webshops and apps, document issues, and coordinate bug fixes with HQ teams, while building a Confluence knowledge base for internal users.

You will also manage small projects from discovery through UAT and go-live, ensuring timelines, approvals, and communications are well-handled, with a focus on digital platform adoption.

Qualifications

• Experience in web or mobile app testing, quality assurance, UAT, or bug reporting.
• Experience coordinating digital, web, software, or technology-related projects.
• Experience creating and maintaining documentation, knowledge bases, user guides, or training content.
• Familiarity with Confluence or a similar documentation and knowledge-management platform.
• Strong understanding of functional testing, regression testing, release testing, and issue documentation.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills in both English and French.
• Proven ability to collaborate with cross-functional, technical, business, and international teams.
• Experience working with Agile methodologies, JIRA, or similar project and issue-tracking tools.
• Familiarity with Web CMS platforms and digital content publishing workflows.
• Basic knowledge of HTML and CSS is an asset.
• Ability to manage multiple projects, tasks, and priorities in a fast-paced environment.
• Strong attention to detail and commitment to quality.
• Ability to explain technical information clearly to both technical and non-technical audiences.
• Strong sense of ownership, accountability, and follow-through.
• Curious, adaptable, and eager to learn new technologies, tools, and processes.

Responsibilities

• Perform regular functional, regression, usability, and cross-device testing of webshops and mobile apps.
• Lead or coordinate production-release testing before new features, enhancements, and fixes are released.
• Execute test scenarios and document results clearly and consistently.
• Identify, reproduce, document, and raise bugs or issues for HQ product, service management, and development teams.
• Provide clear steps to reproduce issues, expected results, actual results, screenshots, videos, and relevant supporting information.
• Prioritize and communicate issues based on their impact on customers, internal users, business operations, and platform performance.
• Verify fixes and perform regression testing to ensure that issues have been fully resolved.
• Support UAT planning, coordination, execution, and sign-off.
• Monitor recurring issues and identify usability, functionality, or process improvement opportunities.
• Maintain testing documentation, test cases, checklists, and release validation records.
• Create and maintain internal user guides, training materials, quick-reference guides, and troubleshooting documentation.
• Translate technical or complex information into clear, practical content for business users and internal teams.
• Collaborate with HQ teams, business stakeholders, and subject-matter experts to validate documentation accuracy.
• Support the preparation of release notes, feature announcements, onboarding materials, and other adoption-focused communications.
• Identify documentation gaps and proactively recommend new content based on support requests, testing results, and user feedback.
• Coordinate small web and app projects from discovery to UAT, launch, and post-go-live follow-up.

Job description

Rexel is seeking a proactive Web Project Coordinator for its Mississauga branch to support QA, documentation, and web project delivery. You will test webshops and apps, document issues, and coordinate bug fixes with HQ teams, while building a Confluence knowledge base for internal users.

You will also manage small projects from discovery through UAT and go-live, ensuring timelines, approvals, and communications are well-handled, with a focus on digital platform adoption.