Digital Project Manager - Kahntact

Jobless; Guelph; On-site; CAD 90,000 - 120,000; Full time

Job summary

Kahntact is seeking a Digital Project Manager to lead complex digital initiatives spanning CRM, websites, marketing, analytics, and customer experience. You will guide cross-functional teams, translate objectives into actionable plans, and ensure on-time, on-budget delivery.

Key focus areas include CRM implementations (D365), stakeholder workshops, client training, and ongoing optimization. Strong communication and governance are essential to success.

Qualifications

• 5+ years of experience managing digital marketing, website, technology, or CRM projects.
• Minimum 3 years of project management experience within advertising, marketing, digital, or consulting agencies.
• Demonstrated experience leading complex, cross-functional digital projects from planning through implementation.
• Experience working with CRM platforms, preferably Microsoft Dynamics 365 (D365).
• Strong understanding of website development lifecycles, CMS platforms, and digital marketing ecosystems.
• Knowledge of marketing automation platforms, CRM integrations, APIs, analytics, and digital technologies.
• Experience facilitating discovery workshops, gathering business requirements, and translating them into actionable project plans.
• Proven ability to manage project budgets, timelines, scope, risks, and client expectations.
• Exceptional organizational, communication, facilitation, and presentation skills.

Responsibilities

• Project Leadership & Delivery
• Client Relationship Management
• Digital Program Coordination
• Budget & Scope Management

Skills

Project leadership

Client relationship management

Digital program coordination

Budget management

Scope management

Cross-functional collaboration

CRM experience

Stakeholder management

Communication

Education

PMP certification or related field

Tools

Microsoft Dynamics 365 (D365)

Job description

Digital Project Manager As the Digital Project Manager, for Kahntact you will lead the successful delivery of complex digital and traditional initiatives that span technology, marketing, CRM, websites, analytics, and customer experience. You thrive in environments where multiple workstreams, stakeholders, and technical teams need to come together to deliver exceptional results. You bring clarity to complexity. You connect strategy to execution. You understand both the business objectives and the technical considerations required to deliver successful digital solutions. This role serves as the primary project lead for enterprise digital initiatives, with particular emphasis on CRM implementations and customer experience platforms. You'll partner closely with strategists, developers, designers, data specialists, and clients to ensure projects are delivered on time, on budget, and with exceptional quality. Experience working with CRM platforms, particularly Microsoft Dynamics 365 (D365) is highly desirable, including the ability to guide clients through implementation, adoption, user training, and ongoing optimization.

In this position you'll be accountable for:

• Project Leadership & Delivery
• Client Relationship Management
• Digital Program Coordination
• Budget & Scope Management

You’ll have success here if you value clear processes and have the capabilities to do the following things:

• Lead complex digital projects from discovery through launch and post-launch optimization.
• Manage multiple integrated workstreams across websites, CRM, digital marketing, analytics, creative, development, and media.
• Translate client objectives into clear project plans, priorities, milestones, and deliverables.
• Build and maintain project schedules, resource plans, budgets, risks, and issue logs.
• Ensure cross-functional teams remain aligned throughout the project lifecycle.
• Manage website development projects across CMS platforms and content workflows.
• Understand platform architecture, integrations, APIs, and marketing technology ecosystems.
• Coordinate deployment planning, and successful digital launches.
• Support CRM implementations, migrations, enhancements, and ongoing optimization initiatives.
• Work confidently within Microsoft Dynamics 365 (D365) or similar CRM environments, understanding both business processes and user adoption considerations.
• Facilitate client workshops, requirements gathering sessions, and solution planning.
• Train and support clients on CRM functionality, workflows, reporting, and best practices to encourage successful adoption.
• Identify project risks early and proactively recommend solutions before they impact timelines or budgets.
• Balance strong project governance with practical decision-making to keep work moving efficiently.
• Mentor Project Managers on digital project methodologies, website development lifecycles, and digital best practices.
• Build trusted relationships with clients by providing clear communication, transparency, and proactive guidance.

We train our team to help them succeed, and everyone on our team contributes to our success. In this role, you’ll bring:

• 5+ years of experience managing digital marketing, website, technology, or CRM projects.
• Minimum 3 years of project management experience within an advertising, marketing, digital, or consulting agency.
• Demonstrated experience leading complex, cross-functional digital projects from planning through implementation.
• Experience working with CRM platforms, preferably Microsoft Dynamics 365 (D365).
• Experience supporting CRM implementation, configuration, user adoption, or client training initiatives.
• Strong understanding of website development lifecycles, CMS platforms, and digital marketing ecosystems.
• Knowledge of marketing automation platforms, CRM integrations, APIs, analytics, and digital technologies.
• Experience facilitating discovery workshops, gathering business requirements, and translating them into actionable project plans.
• Proven ability to manage project budgets, timelines, scope, risks, and client expectations.
• Exceptional organizational, communication, facilitation, and presentation skills.
• Ability to explain technical concepts to non-technical stakeholders with confidence and clarity.
• Experience coordinating QA, User Acceptance Testing (UAT), launch planning, and post-launch support.
• Strong client relationship management skills with a consultative approach.
• Experience in the agriculture industry is considered an asset.
• PMP certification or post-secondary education in Project Management, Business, Marketing, Technology, or a related field is considered an asset.