Digital Insurance Business Analyst - Agile & API Focus

CAA Club Group; Vaughan; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Wellness program

Education reimbursement

Travel incentives

Product & service discounts

Defined contribution plan

Personal spending account

Job summary

CAA Club Group is seeking a skilled Business Analyst to translate business needs into epics, features, and user stories. You will analyze current and future states, partner with architects and platform teams, and map processes and journeys for insurance-related solutions.

The role requires 3+ years of BA experience, Agile/Scrum familiarity, and strong stakeholder communication. Certification and Power Platform skills are assets.

Qualifications

• Bachelor degree in Business, Computer Science, Engineering, Information Systems or a related discipline.
• Minimum 3 years of Business Analysis experience, preferably supporting digital, web, mobile, insurance tech or customer/broker-facing solutions.
• CBAP, CCBA, PMI-PBA or equivalent business analysis certification preferred.
• Agile/Scrum certification preferred.
• Insurance industry certifications and Microsoft Power Platform certifications are assets.
• Experience working with Agile delivery teams and cross-functional programs.
• Experience with BRDs, process maps, use cases, data-flow notes and release documentation.
• Experience analyzing customer journeys, broker workflows, identity/access flows, payment processes and API integrations.

Responsibilities

• Translate business needs into epics, features, user stories and acceptance criteria.
• Perform gap analysis, impact analysis and current-state/future-state process analysis.
• Partner with architects, developers and platform teams to analyze solution options and technology impacts.
• Create process maps, customer/broker journey maps, use cases, context diagrams and solution requirement packs.
• Assess impacts across Insurance Portal, Broker Experience Centre, customer digital, mobile, Auth0/MFA, payment and contact-centre integrations.
• Support backlog refinement, sprint planning, release planning, scope clarification and dependency tracking.
• Walk through requirements with development and QA teams to ensure stories are sprint-ready and testable.
• Define UAT scenarios and support SIT/UAT planning, business validation and defect triage.
• Act as a liaison between business stakeholders, delivery teams, vendors, architecture, security, QA and operations.
• Facilitate decision-making, maintain meeting notes, RAID logs and vendor follow-up trackers.
• Prepare concise status updates, executive summaries and governance material for cross-functional forums.

Skills

Translate business needs into epics &

Agile/Scrum

Requirements discovery

Stakeholder communication

Test planning & UAT coordination

Cross-functional collaboration

Education

Bachelor degree in Business, Computer Science, Engineering, Information Systems or related

Tools

Jira

Confluence

Azure DevOps

Microsoft Power Platform

Job description

CAA Club Group is seeking a skilled Business Analyst to translate business needs into epics, features, and user stories. You will analyze current and future states, partner with architects and platform teams, and map processes and journeys for insurance-related solutions.

The role requires 3+ years of BA experience, Agile/Scrum familiarity, and strong stakeholder communication. Certification and Power Platform skills are assets.