Design Studio Coordinator

Mattamy Homes; Ottawa; On-site; CAD 50,000 - 74,000; Full time

Job summary

Mattamy Homes Canada in Ottawa is seeking a Design Studio Coordinator to support the Design Studio's daily operations and onboarding of homeowner design selections. The role emphasizes coordination, file accuracy and timely scheduling within construction timelines.

You will shadow Design Consultants, learn to interpret floorplans, manage several homeowner files, and provide vacation coverage as competency grows, while maintaining strong client communication.

Qualifications

• A post-secondary diploma or degree in Interior Decorating, Interior Design, Business Administration or a related discipline is preferred.
• Two or more years of experience in coordination, administration, customer service, retail design, residential design or a related environment.
• Previous experience supporting homeowners, customers or clients through a detailed decision-making process.
• Strong organizational and time-management skills, with the ability to manage multiple files and deadlines.
• Strong attention to detail and commitment to maintaining accurate documentation.
• Excellent written, verbal and listening skills.
• Confidence communicating with homeowners and presenting information in a clear and engaging manner.
• Strong problem-solving, research and follow-up skills.
• Proficiency with Microsoft Office, particularly Excel; experience with an ERP, customer relationship management system or visualization software is an asset.
• Ability to work independently while contributing positively within a collaborative team.
• Adaptability and composure when managing changing priorities, product issues or homeowner concerns.

Responsibilities

• Coordinate Design Studio operations.
• Schedule and update homeowner appointments, monitor construction timelines and ensure design files are completed by required deadlines.
• Approve, track and upload completed Design files.
• Approve, track and updated late change requests.
• Respond to homeowner questions related to appointments, payments, pricing and the Design Studio process.
• Research and resolve inquiries from Construction, Contracts, Customer Care, Purchasing, suppliers and other business partners.
• Shadow experienced Design Consultants and participate in structured product, process and consultation training.
• Learn to interpret floorplans and architectural drawings and develop knowledge of colour, finishes, products and residential design trends.
• Support homeowners in understanding available options and making selections that reflect their preferences, budget and home design.
• Manage a limited number of homeowner files based on demonstrated readiness.
• Provide Design Consultant vacation and workload coverage once the required training and competency expectations have been met.
• Participate in special projects and process-improvement initiatives.
• Other duties as assigned.

Skills

Coordination

Administration

Customer service

Residential design

Interior design knowledge

Microsoft Office

Excel

Communication skills

Time management

Independent work

Education

Interior Design

Business Administration

Decorating Diploma

Tools

ERP

CRM

Visualization software

Job description

Role: Design Studio Coordinator

Location: Ottawa, Ontario – Hybrid (4 days/week in office)

Company: Mattamy Homes Canada

Department: Design Department, Ottawa Division

Employment Type: Full-Time

Reports to: Design Studio Manager

When it comes to forward-thinking homebuilding and thoughtfully planned communities, Canadians think of Mattamy Homes. And that success is centred on a foundation of great people, because our team is as solid as they come. At Mattamy, we are optimistic, hardworking and supportive. Together we learn and grow as we strive to create a positive impact in the homebuilding industry. Contributing to the Mattamy Way means being surrounded by caring people who encourage you to be exactly who you are. It means your opinion is invited and your contributions count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the future of living to homeowners based on what Canadians value is exciting – and we’re making it happen.

What we offer

The Design Studio Coordinator supports the efficient day-to-day operation of the Design Studio while developing the skills and experience required to take on greater homeowner-facing design responsibilities.

The role will initially focus primarily on coordination, administration, file accuracy and ensuring homeowner appointments and design selections are completed in accordance with construction timelines. Alongside these responsibilities, the employee will complete structured training, support Design Consultants, manage a limited number of assigned homeowner files and provide Design Consultant coverage.

What you’ll do

Coordinate Design Studio operations

• Schedule and update homeowner appointments, monitor construction timelines and ensure design files are completed by required deadlines.
• Approve, track and upload completed Design files
• Approve, track and updated late change requests.

Support homeowners and business partners

• Respond to homeowner questions related to appointments, payments, pricing and the Design Studio process.
• Research and resolve inquiries from Construction, Contracts, Customer Care, Purchasing, suppliers and other business partners.

Develop as a Junior Design Consultant

• Shadow experienced Design Consultants and participate in structured product, process and consultation training.
• Learn to interpret floorplans and architectural drawings and develop knowledge of colour, finishes, products and residential design trends.
• Support homeowners in understanding available options and making selections that reflect their preferences, budget and home design.
• Manage a limited number of homeowner files based on demonstrated readiness.
• Provide Design Consultant vacation and workload coverage once the required training and competency expectations have been met.
• Participate in special projects and process-improvement initiatives.
• Other duties as assigned.
  

What you bring

• A post-secondary diploma or degree in Interior Decorating, Interior Design, Business Administration or a related discipline is preferred.
• Two or more years of experience in coordination, administration, customer service, retail design, residential design or a related environment.
• Previous experience supporting homeowners, customers or clients through a detailed decision-making process.
• Strong organizational and time-management skills, with the ability to manage multiple files and deadlines.
• Strong attention to detail and commitment to maintaining accurate documentation.
• Excellent written, verbal and listening skills.
• Confidence communicating with homeowners and presenting information in a clear and engaging manner.
• Strong problem-solving, research and follow-up skills.
• Proficiency with Microsoft Office, particularly Excel; experience with an ERP, customer relationship management system or visualization software is an asset.
• Ability to work independently while contributing positively within a collaborative team.
• Adaptability and composure when managing changing priorities, product issues or homeowner concerns.

Bonus points

• Ability to read floorplans or architectural drawings, or the demonstrated ability to learn.
• Understanding of colour, design principles and residential interior finishes is an asset.

Compensation

The expected base salary range for this position is $50,000 - $73,500. Actual pay may vary depending on your job-related knowledge, competencies, and skills. We recognize that exceptional situations may fall outside this range, and we encourage all interested candidates to apply.

You are also eligible to participate in Mattamy’s annual bonus program which gives you the opportunity to increase your total compensation if business and individual goals are achieved.

Who we are

Mattamy Homes is the largest family-owned homebuilder in North America, with 40-plus years of history across Canada and the United States. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area as well as in Ottawa, Calgary and Edmonton.

Be yourself. We want it that way.

At Mattamy, we're passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important to the work we do to support our homebuyers, colleagues, and communities. From how we build our teams to cultivating our leaders, we're on a journey toward a welcoming, barrier-free culture for everyone.

Mattamy Homes Canada is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.

Mattamy companies may use artificial intelligence (AI) tools to support our hiring process, including to help screen or assess candidates along the way. These tools work behind the scenes, while people remain at the heart of every hiring decision.

Qualified applicants for this existing vacancy will be contacted directly by the Talent Acquisition team.