Digital Fulfillment Team Lead

Walmart; Bathurst; On-site; CAD 22,000 - 31,000; Full time

Job summary

Walmart Bathurst NB is seeking a Customer Experience Associate to support Digital department processes, assist with salesfloor tasks and ensure a high level of service while completing daily priorities.

You will lead briefings, coach associates, assist with scheduling and training, and help maintain a safe, clean store environment. This role emphasizes teamwork, communication and hands-on problem solving to meet customer needs.

Qualifications

• Age 16 or older.
• Demonstrates ability to provide excellent customer service.

Responsibilities

• Provide excellent customer service by greeting customers, locating products and assisting with purchases.
• Assist on the sales floor and promote products and services as needed.
• Support department leadership with task coordination and daily picking/dispenser tasks.
• Maintain department presentation and stock, identifying deficiencies for action.
• Communicate with associates, lead quick huddles, and share updates and goals.
• Assist with scheduling reviews, coverage, and training opportunities for associates.

Skills

Customer Service

Job description

Position Summary…

Assists in the leadership of the Digital department processes, responds to problems and inquiries and develops associates through teaching and training . Ensures a high level of customer service while ensuring task completion.

Plans and executes department activities based on workload and operational functions and assists on the salesfloor as required.

What you’ll do…

1. Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.


2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Digital Fulfillment Coach and the Store Management Team. Delegate, assist and follow up on completion of daily picking and dispensing tasks.


3. Assesses the overall presentation of Departments and instock, noting deficiencies for corrective action.


4. Ensures strong communication with associates, leads the daily Team Huddle at the start of each shift and provide the team with updates, set goals, and track productivity.


5. Review completed schedules with People Lead.


6. Assign Associates to support with coverage and availability tasks in all areas of the store.


7. Tours assigned areas with the Coach and team associates, validate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.


8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.


9. Complete GTA/Workday tasks and supports Management.


10. Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

The minimum rate of pay for this position starts from $19.15.

Le taux horaire minimum pour ce poste débute à 19.15.

Minimum Qualifications…

Age – 16 or older

Preferred Qualifications…

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

900 ST ANNE ST, BATHURST, NB E2A 6X2, Canada

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