Digital Customer Support

Insight Global; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Digital Customer Support professional to join their fully remote team. This entry-level role offers the opportunity to engage with customers through effective communication and problem-solving skills. Ideal candidates will possess a university degree and have a passion for technology. You'll be responsible for providing exceptional support while navigating ticketing systems and MS Office tools. If you're looking to kickstart your career in customer service with a dynamic team, this is the perfect opportunity for you.

Qualifications

• Exceptional communication and customer service experience through email.
• Must hold a University degree and have a designated workspace at home.

Responsibilities

• Provide digital customer support through email communications.
• Assist customers with inquiries and issues, ensuring satisfaction.

Skills

Exceptional communication

Customer service experience

Experience with ticketing systems

MS Office proficiency

Ability to work weekends

Education

University degree

Tools

Ticketing systems

MS Office

Job description

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$20.00/hr - CA$21.00/hr

Professional Technical Recruiter at Insight Global

Role: Digital Customer Support

Shifts: Regular daytime shifts and afternoon-evening shifts, plus weekends.

Location: FULLY REMOTE

Rate: $20-21/HR.

Start: Must be able to start March 12th

Required Skills:

• Exceptional communication and customer service experience through email
• Has their own laptop and designated workspace at home
• An affinity for technology, experience with ticketing systems and MS Office
• Holds a University degree
• Must be able to work 1 weekend day and overtime if needed

Plusses:

• Preference for bilingual (English/French) written and verbal
• Experience with loyalty programs and apps

Seniority level

Entry level

Employment type

Contract

Job function

Customer Service

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