Customer Relations Manager

GL Worldwide; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company in life and health insurance solutions seeks a Customer Relationship Manager to enhance customer experience and retention. The role involves building strong client relationships, analyzing needs, and resolving inquiries, alongside benefits like performance incentives and unlimited bonuses.

Benefits

Performance-based incentives

Unlimited bonus

All-expense travel package

Professional development and training opportunities

Qualifications

• Proven experience in customer relationship management, preferably in insurance or finance.
• Strong interpersonal and communication skills.
• Ability to analyze customer data and identify service trends.

Responsibilities

• Build and maintain strong relationships with clients.
• Act as a key point of contact for inquiries and concerns.
• Develop and implement customer engagement strategies.

Skills

Interpersonal skills

Communication skills

Problem-solving

Conflict-resolution

Customer data analysis

Education

Experience in customer relationship management

Knowledge of life and health insurance products

Tools

Zoom

Google Spreadsheets

Job description

Customer Relationship Manager - Work From Home About Us : We are committed to providing top-tier life and health insurance solutions that secure the financial well-being of individuals and families.

Our team is passionate about delivering personalized service and building long-term relationships with our clients.

As we continue to grow, we are looking for a dedicated Customer Relationship Manager (CRM) to enhance customer experience and retention.

Job Summary As a Customer Relationship Manager , you will play a crucial role in strengthening relationships with our clients, ensuring their needs are met with the best life and health insurance solutions.

Your goal is to enhance customer satisfaction, drive engagement, and support retention strategies.

You will act as the primary point of contact for customers, resolving inquiries, providing policy guidance, and ensuring a seamless experience with our services.

Key Responsibilities Build and maintain strong relationships with clients to improve satisfaction and loyalty.

Act as a key point of contact for policyholders, addressing inquiries and concerns efficiently.

Analyze customer needs and recommend suitable life and health insurance solutions.

Oversee policy renewals, adjustments, and claims assistance.

Work closely with the sales and underwriting teams to provide a smooth customer journey.

Track customer interactions, feedback, and issues to enhance service quality.

Develop and implement customer engagement and retention strategies.

Provide training and support to customer service teams on best relationship management practices.

Stay updated on industry trends, company policies, and regulatory requirements.

Qualifications Proven experience in customer relationship management, preferably in the insurance or financial sector.

Strong interpersonal and communication skills with a customer-first mindset.

Problem-solving and conflict-resolution skills.

Ability to analyze customer data and identify trends to improve service.

Proficiency in Zoom and Google Spreadsheets.

Knowledge of life and health insurance products is a plus.

Insurance license is highly preferred but if you don't have one, we will assist. Benefits Performance-based incentives Unlimited bonus All-expense travel package Professional development and training opportunities.

Flexible work from home job Join us and make a meaningful impact on our customers’ lives! Apply today to be part of a team that values relationships, service, and growth.