Digital Channel Operations Manager

BMO; Toronto; On-site; CAD 70,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement savings plans

Job summary

BMO Financial Group in Toronto, Canada, is seeking a competent professional to manage day-to-day operations across digital channel platforms. The role supports change and maintenance activities, partners with internal/external stakeholders, and guides problem analysis and decision support to optimize customer experiences.

The ideal candidate brings 5-7 years of financial services/tech exposure, strong project management, and data-driven problem solving.

Qualifications

• 5-7 years of relevant experience in digital channel operations.
• Combination of financial services and technology exposure.
• Strong understanding of digital channels and their platforms.
• Frontline customer service experience is a plus.
• Project management experience with change initiatives.

Responsibilities

• Manages day-to-day operations for designated digital channel platforms.
• Leads change management activities from readiness to sustainment.
• Coordinates UAT testers and oversees testing strategy for releases.
• Analyzes data to provide insights and actionable recommendations.

Skills

Digital channel knowledge

Project management

Data-driven decision making

Verbal & written communication

Analytical skills

Stakeholder collaboration

Education

Post-secondary degree in related field

Tools

Testing tools

Job description

BMO Financial Group in Toronto, Canada, is seeking a competent professional to manage day-to-day operations across digital channel platforms. The role supports change and maintenance activities, partners with internal/external stakeholders, and guides problem analysis and decision support to optimize customer experiences.

The ideal candidate brings 5-7 years of financial services/tech exposure, strong project management, and data-driven problem solving.