Offer Operations Lead: Marketing Systems & Process

BMO; Toronto; On-site; CAD 56,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group is seeking to strengthen its Offers Operations within Marketing in Canada. The role focuses on managing day-to-day offer creation, ensuring timely live deployment, and driving process improvement across Marketing, Ops and Technology.

Ideal candidates bring 3–5 years of related experience, strong problem-solving and data-driven decision skills, and the ability to simplify complex topics for cross-functional teams. Compensation includes salary with potential incentives.

Qualifications

• 3–5 years of related work experience
• Strong problem-solving skills
• Ability to narrow down root causes of issues
• Curious mindset and willingness to understand how things work
• Data-driven decision making and data interpretation
• Effective communication, ability to simplify complex topics
• Experience with process mapping and process improvement is a plus

Responsibilities

• Manage day-to-day offer creation in Marketing.
• From intake to execution, ensure all offers go live on time and are error-free.
• Lead and deliver projects and initiatives in the Offers domain.
• Drive process improvement and business enablement.
• Improve documentation on the offer creation process.
• Clarify inputs, outputs and systems involved in offer creation.
• Measure current state performance and identify opportunities for improvement.
• Develop and drive process improvements to Marketing Operations.
• Suggest ideas to serve collectors faster, reduce risk and improve post-live monitoring.

Skills

Problem solving

Root cause analysis

Curious mindset

Data-driven decisions

Clear communication

Process mapping

Attention to detail

Job description

BMO Financial Group is seeking to strengthen its Offers Operations within Marketing in Canada. The role focuses on managing day-to-day offer creation, ensuring timely live deployment, and driving process improvement across Marketing, Ops and Technology.

Ideal candidates bring 3–5 years of related experience, strong problem-solving and data-driven decision skills, and the ability to simplify complex topics for cross-functional teams. Compensation includes salary with potential incentives.