Detachment Admin Supervisor – Front Desk

City of Coquitlam; Coquitlam; Hybrid; CAD 58,000 - 68,000; Full time

Benefits offered by this job

Hybrid work options

Vacation and extended benefits

Municipal Pension Plan

Earned day off / flex day program

Job summary

City of Coquitlam is hiring a General Office Supervisor for Police Services at the RCMP detachment. You will oversee the front counter and administrative teams, coordinating schedules, training, and performance in a fast-paced municipal setting.

This CUPE Local 386 role requires tact, leadership and strong customer service. The successful candidate has Grade 12 plus supervisory experience, knowledge of the Criminal Code of Canada, and familiarity with PRIME, CIIDS, PIRS, OSR and CPIC systems.

Qualifications

• Completion of Grade 12 with relevant supervisory experience or training.
• Knowledge of the Criminal Code of Canada and RCMP statutes is necessary.
• Previous supervisory or leadership experience is essential.

Responsibilities

• Oversee day-to-day front counter and admin team operations.
• Prepare shift schedules and participate in recruitment/selection.
• Provide training to new staff and review work for accuracy.
• Exercise sound judgement and handle escalations.

Skills

Supervisory experience

Customer service

Decision making

Verbal communication

Written communication

Team leadership

Education

Grade 12 completed

Supervisory/leadership training

Tools

PRIME

CIIDS

PIRS

OSR

CPIC

Job description

City of Coquitlam is hiring a General Office Supervisor for Police Services at the RCMP detachment. You will oversee the front counter and administrative teams, coordinating schedules, training, and performance in a fast-paced municipal setting.

This CUPE Local 386 role requires tact, leadership and strong customer service. The successful candidate has Grade 12 plus supervisory experience, knowledge of the Criminal Code of Canada, and familiarity with PRIME, CIIDS, PIRS, OSR and CPIC systems.