General Office Supervisor - RCMP

City of Coquitlam; Coquitlam; Hybrid; CAD 58,000 - 68,000; Full time

Benefits offered by this job

Hybrid work options

Vacation and extended benefits

Municipal Pension Plan

Earned day off / flex day program

Job summary

City of Coquitlam is hiring a General Office Supervisor for Police Services at the RCMP detachment. You will oversee the front counter and administrative teams, coordinating schedules, training, and performance in a fast-paced municipal setting.

This CUPE Local 386 role requires tact, leadership and strong customer service. The successful candidate has Grade 12 plus supervisory experience, knowledge of the Criminal Code of Canada, and familiarity with PRIME, CIIDS, PIRS, OSR and CPIC systems.

Qualifications

• Completion of Grade 12 with relevant supervisory experience or training.
• Knowledge of the Criminal Code of Canada and RCMP statutes is necessary.
• Previous supervisory or leadership experience is essential.

Responsibilities

• Oversee day-to-day front counter and admin team operations.
• Prepare shift schedules and participate in recruitment/selection.
• Provide training to new staff and review work for accuracy.
• Exercise sound judgement and handle escalations.

Skills

Supervisory experience

Customer service

Decision making

Verbal communication

Written communication

Team leadership

Education

Grade 12 completed

Supervisory/leadership training

Tools

PRIME

CIIDS

PIRS

OSR

CPIC

Job description

City of Coquitlam

General Office Supervisor - RCMP

Regular Full-Time

About Us

One of BC’s Top Employers, the City of Coquitlam offers meaningful career opportunities to make a difference within the local community. As the sixth largest city in BC, we are home to more than 150,000 residents. Our diverse municipality is a great place to work as it continues to grow through innovative urban design, inspiring arts, culture and recreation programs, and state-of-the-art transportation systems. Our brand is built on managing our resources in a responsible and sustainable manner, while supporting a vibrant, growing regional urban centre. We envision a bright future in Coquitlam that we hope includes you!

About You / What We Are Looking For

We are seeking a dynamic, experienced General Office Supervisor to join our Police Services team at the Coquitlam RCMP detachment. This position will be responsible for overseeing the day-to-day administrative operations of the front counter and general administration team within the detachment. Working in a fast-paced, demanding but fun environment, the successful incumbent will be expected to manage multiple priorities with competing deadlines; carry out tasks and identify priorities with little supervision or direction; exercise sound decision making; and demonstrate tact, diplomacy and political acumen in a local government setting. This is a CUPE Local 386 position. Reporting to the Manager Police Community Services, the successful incumbent will be required to plan, supervise and provide direction to a moderately large group of subordinates in several units engaged in operational functions within the detachment. This includes front counter staff, traffic clerk positions, stenographers, security clearance specialists and other related administrative positions. Supervisory responsibilities include but are not limited to preparing shift schedules, participating in the recruitment and selection of subordinates, provide training to new staff and ensure ongoing review of staff work for accuracy, providing any necessary performance feedback and setting of expectations.

A strong understanding of the various systems used within the RCMP detachment, including the methods, principles and practice used in the operation of PRIME, CIIDS, PIRS, OSR and CPIC systems will be key for this role in ensuring the accuracy of work completed. This position will also be responsible for exercising of final judgment in a wide variety of office management problems, dealing with escalating issues or inquiries both internally and externally. The ideal candidate is driven to achieve excellence in customer services; has proven abilities to exercise sound judgement and leadership, especially as it related to problem solving; strategic and analytical thinking; strong verbal and written skills; is highly collaborative and functions well as a multi-disciplinary team and has the ability to deliver on a wide range of responsibilities with little supervision.

Qualifications

The successful candidate will have completed Grade 12, supplemented with relevant courses and related supervisory experience or an equivalent or training and experience. Working knowledge of the Criminal Code of Canada, and other applicable federal and provincial statutes enforced by the RCMP are also necessary for this role. Previous supervisory or leadership experience is essential.

What We Offer:

This CUPE position has an hourly rate range of $41.91 - $49.34 (2026 rates). The rate of pay is based on a variety of factors including qualifications, knowledge, experience and skills.

• You will have the chance to join a rapidly growing and diverse team dedicated to supporting the local community, and be able to engage in variety of learning and development opportunities.
• Additionally, there is an opportunity to participate in an earned day off/flex day program.
• Position is based in Coquitlam with some flexible, hybrid work options available.
• The City offers an attractive vacation and extended benefits package, including the ability to contribute to the Municipal Pension Plan.

Accessibility / Equal Opportunity Employer

The City of Coquitlam is proud to be an Equal Opportunity Employer working towards enhancing equitable practices in our recruitment and retention processes. As an organization we are committed to creating an inclusive work environment to support our growing and diverse work force. To learn more about what equity, diversity, and inclusion means, and the City’s efforts in support of these principles, please visit coquitlam.ca/edi for more information.

If at any time during the application or recruitment process you require additional assistance or an accommodation, please contact our team for confidential support. Staff can also provide in-person support if required.

The successful candidate must be able to obtain and maintain Enhanced Reliability Status as a condition of employment, in accordance with the Government of Canada’s Directive on Security Screening. Applicants must provide a complete and verifiable five (5) year history, including residences, employment, education, and other activities, with no unexplained gaps. Periods of six (6) consecutive months or more spent outside Canada must be disclosed and may require additional verification. Screening may include identity verification, criminal record checks, reference checks, credit check and other background inquiries relevant to the position.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.