CPIC Operator/Records Reviewer

Pitt Meadows; Pitt Meadows; Hybrid; CAD 36,000 - 51,000; Full time

Benefits offered by this job

Salary: CUPE 15/Step 1, $31.44/hr

Extended health, dental, eye, paramed­

Municipal Pension Plan

Vacation matching program

Professional development opportunities

Free gym membership

Free employee parking

Be part of new RCMP detachment

Job summary

City of Pitt Meadows is hiring a CPIC Operator/Records Reviewer to maintain PRIME and CPIC data, ensuring accurate dissemination across policing databases. This civilian role supports the new RCMP detachment and reports to the Manager of RCMP Support Services.

Expect a 35-hour week, Monday to Friday, with a strong emphasis on accuracy and privacy. Ideal candidates have Grade 12 with police courses, knowledge of CPIC/PRIME/MNI systems, and excellent communication skills; RCMP clearance is

Qualifications

• Completion of Grade 12 with police-related courses (PRIME, UCR, CPIC) or equivalent experience.
• Knowledge of CPIC, PRIME, and Master Name Index procedures.
• Knowledge of UCR/OSR codes and RCMP-enforced statutes.
• Knowledge of Criminal Code and related statutes.
• Ability to prepare and review materials for completeness and accuracy.
• Excellent communication and customer service in English.
• Experience transcribing verbatim audio/video statements (asset).
• Active RCMP Enhanced Reliability Security Clearance preferred; clearance required by start date.

Responsibilities

• Maintain information in PRIME and CPIC terminal to ensure accurate dissemination across databases.
• Update and maintain CPIC entries with routine audits.
• Send, receive, and action CPIC narrative messages.
• Maintain occurrence files in PRIME and assign appropriate UCR codes.
• Review Master Name Index entries for duplication and discrepancies.
• Perform switchboard and front counter duties and prepare dispatch tickets.
• Work with the Manager of RCMP Support Services; exercise independent judgement when needed.

Skills

CPIC computer systems

Master Name Index (MNI)

PRIME system

UCR/OSR codes

Criminal Code knowledge

Verbatim transcription (asset)

Customer service & communication

RCMP security clearance preferred

Education

Grade 12 with police-related courses (PRIME, UCR, CPIC) or equivalent experience

Job description

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CPIC OPERATOR / RECORDS REVIEWER (RCMP Support Services)
(CUPE Full-time, Regular)

Brand new detachment. Big community impact. We’re hiring civilian staff to help keep things running smoothly. Join the team behind the badge!

The City of Pitt Meadows is hiring a CPIC Operator/Records Reviewer to maintain information in the Police Records Information Management Environment (PRIME) as well as the Canadian Police Information Center (CPIC) terminal, to ensure accurate dissemination of information with the various policing databases. This is an exciting opportunity to join our new RCMP detachment in a small-town community.

Reporting to the Manager of RCMP Support Services, this position involves moderately complex work updating and maintaining CPIC entries while ensuring entries and information is accurate through routine audits; sending, receiving and actioning CPIC narrative messages; maintaining occurrence files in PRIME and assigning appropriate UCR codes in accordance to policy-reviewing Master Name Index (MNI) entries for duplication and discrepancies; performing switchboard and other front counter duties; and preparing dispatch tickets. This position exercises considerable independent judgement, while referring more complex issues to a superior who also reviews work for conformance and effectiveness.

Regular working hours are Monday to Friday from 8:30am to 4:30pm with a 35-hour workweek.

QUALIFICATIONS

• Completion of Grade 12, including or supplemented by Police related courses that may include PRIME, UCR and CPIC Query and CPIC Maintenance courses, plus sound related experience, preferably in an RCMP detachment; or an equivalent combination of training and experience.
• Sound knowledge of the procedures used in operator CPIC computer equipment, Master Name Index, and PRIME system.
• Sound knowledge of UCR and OSR code systems, and other applicable Federal and Provincial Statutes enforced by the RCMP.
• Working knowledge of the Criminal Code of Canada and other applicable statutes.
• Ability to prepare, maintain, process, and review a variety of materials to ensure requirement information is complete and accurate.
• Excellent communication and customer service skills, with sound knowledge of business English.
• Experience transcribing verbatim audio and/or video statements will be considered and asset.
• Preference will be given to candidates with an active RCMP Enhanced Reliability Security Clearance.
  • Please note, an active RCMP Security Clearance is required by the start date and the ability to maintain this clearance is a condition of employment.

WHAT WE OFFER

• CUPE Pay Grade 15, Step 1 - $31.44.
• Substantial benefits package; including extended health, dental, eye, and paramedical coverage.
• Enrolment in our Municipal Pension Plan.
• Vacation matching may be available for candidates coming from a current unionized employer.
• Professional development opportunities and participation in the City’s continuous learning, education, and development programs.
• Free gym membership.
• Free employee parking.
• An excellent opportunityto be a part of something new and help shape the future of policing in the City of Pitt Meadows!

The City of Pitt Meadows is an equal opportunity employer and welcomes applications from all qualified individuals. We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted.

We support a diverse workforce and encourage inclusion in the workplace. We welcome applications from people from all backgrounds. If you are an applicant with a disability that requires a reasonable accommodation during the recruitment process, you can contact our accessibility representative at [e-mail] . Our inclusion, diversity, equity and accessibility strategy is on our website with more information: Equity, Diversity and Inclusion | City of Pitt Meadows

Please note that employment with the City of Pitt Meadows is subject to the receipt of a satisfactory RCMP Security Clearance.