Detachment Support - RCMP - Casual

City of Terrace; Terrace; On-site; CAD 42,000 - 64,000; Full time

Job summary

The City of Terrace is seeking an administrative support position serving the Terrace RCMP detachment. The role provides front-desk service, handles enquiries, documents, and records, and supports police-related operations with accuracy and discretion.

Responsibilities include filing, fingerprints processing, disclosure requests, CPIC management, and transcription tasks, in a fast-paced environment requiring strong communication and organization.

Qualifications

• Secondary school graduation is required.
• Minimum two years of related office experience, preferably in legal or policing field.
• RCMP Enhanced Reliability Clearance is required.
• Ability to operate standard office equipment.
• Typing speed of 60 wpm.
• Familiar with Windows, word processing and transcription software.

Responsibilities

• Respond to non-emergency complaints and enquiries via multi-line phone system.
• Handle front counter inquiries and complaints from the public.
• Create and manage files for RCMP dispatch.
• Maintain radio contact and provide information to support public safety.
• Perform detachment reception duties under Office Manager supervision.
• Process civil fingerprints as per guidelines.
• Handle basic disclosure requests for external partners and the public.
• Record found property and maintain PRIME RMS files with quality reviews.
• Provide administrative support to the detachment per RCMP policy.
• Manage CPIC information in a rotational schedule.
• Transcribe digitally recorded statements, including sensitive content.
• Provide backup exhibit support and participate in training.
• Perform other duties as assigned.

Skills

Interpersonal skills

Oral communication

Written communication

Under pressure

Customer service

Problem solving

Education

Secondary school graduate

Tools

Windows OS

Word processing

Transcription software

Office equipment

Job description

DEFINITION:

Under the direction of the Executive Assistant/Office Manager (or designate), and the operational direction of the Officer in Charge, when required, this position provides support services to the members of the Terrace RCMP detachment and delivers information and services to the general public. The incumbent is responsible to assess and respond to enquiries and complaints from the general public, external partners, and agencies. This role also includes a variety of clerical duties, and the integrity and maintenance of information in the PRIME system, requiring a high degree of accuracy, organization, interpersonal and communication skills.

EXAMPLES OF WORK PERFORMED:

1. Respond to non-emergency telephone complaints and enquiries from the general public, external partners and agencies, using a multi-line phone system.
2. Handles and processes non-emergency public front counter complaints and enquiries.
3. Generates files for dispatch to RCMP members.
4. Maintains radio contact with police, providing pertinent information in support of police and public safety.
5. Performs RCMP detachment reception duties under the supervision of the Office Manager.
6. Processes civil fingerprints according to guidelines and policies on a rotational basis.
7. Processes and responds to basic disclosure requests from external partners, outside agencies, and the public.
8. Receives and records found property from the general public at the front counter.
9. Maintains files in PRIME RMS, conducting quality reviews ensuring compliance with legislative, national, divisional, district, and detachment policies and procedures.
10. Provides administrative and operational support to the detachment, ensuring duties are performed in accordance with RCMP policy.
11. Adds, deletes, modified, non-court related CPIC information and monitors the CPIC V-mails system on a rotational basis.
12. Transcribes digitally recorded statements which may involve sensitive or distressing content, using applicable software.
13. Provides backup exhibit support.
14. Participates in training sessions as determined by the Office Manager.
15. Performs other duties as assigned.

MINIMUM TRAINING AND EXPERIENCE:

1. Secondary school graduate;
2. Minimum two (2) years related office experience, preferably in the legal or policing field;
3. RCMP Enhanced Reliability Clearance;
4. Demonstrated ability to operate office equipment;
5. Accurate typing speed of 60 w.p.m.;
6. Good working knowledge of networked computer systems including Windows, word processing, and transcription software;
7. Ability to work independently and complete tasks and assignments under pressure and within time constraints.
8. Ability to deal courteously with co-workers and the public, including less desirable, potentially violent, threatening, and/or infectious individuals;
9. Strong interpersonal, oral, and written communication skills;
10. Valid Class 5 BC Drivers Licence.

The above statement is a general description of the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

A criminal record check will be required to be provided by all potential successful applicants to this position prior to it being awarded.

The City of Terrace is committed to fostering an inclusive, respectful, and equitable workplace that reflects the diversity of the community we serve. We encourage applications from all qualified individuals.