Desktop Systems Specialist

Teledyne LeCroy Korea; Southwestern Ontario; Hybrid; CAD 69,000 - 91,000; Full time

Job summary

Teledyne Technologies Incorporated is seeking a Desktop Systems Specialist to provide onsite and remote support for end users across hardware, software, and devices. You will troubleshoot and resolve issues, deploy and maintain desktop systems, and support Microsoft 365 applications.

The ideal candidate has 5+ years of deskside or service desk experience, strong Windows skills, and a customer‑focused approach.

Qualifications

• 5+ years of desktop support experience in corporate environments.
• Strong Windows and Microsoft 365 administration and troubleshooting.
• Excellent customer service and communication skills.

Responsibilities

• Provide desktop, laptop, mobile, and peripheral support.
• Troubleshoot hardware, software, OS, and connectivity issues.
• Install, image, and deploy desktop systems.
• Support Microsoft 365 applications and productivity tools.
• Manage incidents via the ticketing system.
• Maintain documentation and asset records.
• Assist with security initiatives and patching.

Skills

Windows environments

Microsoft 365

Desktops & laptops support

Customer service

Problem solving

Education

College diploma or degree in IT

Tools

ServiceNow

Intune

Workspace ONE

Job description

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

We are seeking a Desktop Systems Specialist to provide onsite and remote technical support for end users across hardware, software, mobile devices, and workplace technology. This role is responsible for troubleshooting and resolving technical issues, deploying, and maintaining desktop systems, supporting Microsoft 365 applications, and delivering exceptional customer service to employees. The ideal candidate is a hands-on IT professional who enjoys solving problems, supporting users, and working in a fast-paced environment.

Job Duties & Responsibilities including but not limited to:

• Provide technical support for desktops, laptops, mobile devices, printers, and peripheral equipment
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues
• Install, configure, image, and deploy desktop and laptop systems.
• Support Microsoft 365 applications and workplace productivity tools
• Manage incidents and service requests through the ticketing system
• Perform routine maintenance, software updates, and system patching
• Support remote users and provide onsite assistance when required
• Maintain accurate documentation, knowledge base articles, and support records
• Assist with hardware inventory, asset management, equipment deployment, and replacement activities
• Support endpoint security initiatives and promote cybersecurity best practices
• Collaborate with IT team members to support technology upgrades and continuous improvement initiatives

Qualifications

• College diploma or degree in Information Technology, Computer Networking, Computer Science, or a related field
• 5+ years of experience in desktop support, deskside support, service desk, or technical support
• Strong experience supporting Windows environments and Microsoft 365 applications
• Experience troubleshooting desktops, laptops, printers, mobile devices, and common business applications
• Experience working within a ticketing system such as ServiceNow.
• Strong customer service, communication, and problem-solving skills
• Ability to work independently and in a team as needs arise.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.

Preferred Qualifications

• Experience with Microsoft Intune, Omnessa (Formerly Airwatch/WorkspaceOne), or other endpoint management tools.
• Experience supporting remote users
• Familiarity with Linux support is a plus
• CompTIA A+, Microsoft certifications, or other relevant technical certifications

Salary Range: $68,600.00-$91,400.000 The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards.

We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

You may not realize it, but Teledyne enables many of the products and services you use every day. Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.