Desktop Support Technician

Behaviour Interactive; Montreal; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading gaming studio in Montreal as an IT Support Specialist. You will provide technical support, manage workstations, and ensure compliance with IT security policies. Ideal candidates are problem solvers with strong customer service skills. Bilingual in English and French is a plus.

Qualifications

• Experience in IT support.
• Understanding of networks using TCP/IP.

Responsibilities

• Receive service requests and establish priorities.
• Perform installation and maintenance of workstations.
• Ensure global IT Security Policies are followed.

Skills

Problem Solving

Customer Service

Communication

Education

College Diploma in Computer Technology

Job description

The role

Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam), and in the UK (Behaviour UK–North & South). Our day-to-day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

Under the supervision of the IT Service Desk Team Lead, you will perform several IT/Operation tasks. As part of our team, you will ensure users IT technical support, by researching and solving problems in a creative development environment. Are you game ?

In this role you will :

• Receive service requests from internal clients and establish priorities for action depending on the emergency level.
• Perform installation, management, and maintenance of workstations for Windows 10, 11, Linux, and Mac.
• Find, deploy, and document new products/processes.
• Provide preventive and corrective maintenance of workstations and software programs.
• Ensure that global IT Security Policies are followed & maintained.
  
  

What we're looking for :

• Ability to work onsite at our Montreal office.
• College Diploma in Computer Technology or equivalent and experience in IT support.
• Understanding of networks using TCP/IP.
• Proven abilities in solving problems and working in a fast-paced environment.
• Strong customer-oriented skills, strives to provide excellent customer service and meet their needs in a timely manner.
• Occasionally available to work outside regular business hours in case of emergencies and occasional maintenance work.
• Good communication skills in English and French.