Desktop Support Analyst (Co-op)

S&C Electric Company; Toronto; On-site; CAD 30,000 - 39,000; Full time

Benefits offered by this job

Subsidized Public Transit Program

Discounted Food & Beverage

Job summary

S&C Electric Canada is seeking a Desktop Support Analyst Co-op for Winter 2027 (4 months: Jan–Apr). You will support multiple products, gain exposure to engineering design principles and manufacturing techniques, and assist in product testing and project management.

The role requires at least one year of post-secondary IT studies, enrollment in a 4-month co-op, and strong communication skills. Onsite work environment with a focus on safety and collaboration.

Qualifications

• Successful completion of at least one year of post-secondary education towards a diploma or degree in or related to computer/information technology.
• Available for a 4-month co-op term starting in Winter 2027.
• Experience in a technical support role involving client technology is preferred.
• Excellent interpersonal, customer service, and communication skills.
• Ability to work independently with minimum supervision.
• A team player and a self-starter.

Responsibilities

• Respond to and prioritize requests for technical support or assistance.
• Identify and analyze support issues, determining cause, resolution and potential trends.
• Provide guidance and recommendations in the most effective use of technology.
• Facilitate relationships with external organizations regarding technical issues and software functionality.
• Prepare/maintain procedural, educational or related documentation/communications.
• Follow established standard work and best practices; define new standard work as appropriate.
• Install or assist in the installation and maintenance of technical equipment and/or software.
• Perform other similar and related duties as assigned.

Skills

Technical support

Interpersonal skills

Customer service

Communication

Independent work

Team player

Self-starter

Education

Post-secondary IT education

Job description

Job Description

At S&C Electric Canada, Co-Op students are valued contributors to our mission of building a safer, more reliable, and more resilient electrical grid. With over 70 years of innovation in Canada, we continue this legacy as a trusted, forward-thinking leader in the power industry. As a co-op student, you will work on meaningful projects that support our operations and give you hands‑on experience in a dynamic, safety-focused environment.

Join S&C to make an impact on tomorrow’s energy challenges!

Work Arrangement

Onsite

Work Term

Winter 2027 (4 Months: Jan. - Apr.)

Compensation

At S&C, we are dedicated to providing competitive and equitable compensation for all our team members, with a commitment to transparency in our pay practices.

The hourly pay range for this position is $22.40 - $28.60.

Desktop Support Analyst (Co-op)

The Desktop Support Analyst is responsible for support to various products manufactured at S&C and will gain exposure to engineering design principles as well as manufacturing techniques. They will also assist in investigating product designs, product testing and managing various projects.

Key Responsibilities

• Respond to and prioritize requests for technical support or assistance.
• Identify and analyze support issues, determining cause, resolution and potential trends.
• Provide guidance and recommendations in the most effective use of technology.
• Facilitate relationships with external organizations regarding technical issues and software functionality.
• Prepare/maintain procedural, educational or related documentation/communications.
• Follow established standard work and best practices; define new standard work as appropriate.
• Install or assist in the installation and maintenance of technical equipment and/or software.
• Perform other similar and related duties as assigned.

What You’ll Need To Succeed

• Successful completion of at least one year of post-secondary education towards a diploma or degree in or related to computer/information technology.
• Available and enrolled in a 4-month co-op term starting in Winter 2027 (4 Months: Jan. - Apr.).
• Experience in a technical support role involving client technology is preferred.
• Excellent interpersonal, customer service, and communication skills.
• Ability to work independently with minimum supervision.
• A team player and a self-starter.

Physical Effort

Normal or frequent minor physical effort required for the day-to-day activity in the workplace. May involve standing, sitting, walking, climbing stairs and lifting/moving/using objects or equipment up to 20lbs.

Work Environment

Acceptable working environment with minor or almost no disagreeable or challenging working conditions as part of everyday expected levels (all jobs will occasionally experience undesirable or disagreeable events).

Vacancy Disclosure

This posting is to fill a future vacancy within S&C Electric Canada.

Artificial Intelligence Disclosure

Please note that S&C Electric Canada may use artificial intelligence (AI) tools to assist in the screening, assessment, or selection of applicants for this position.

Why Work for S&C Electric Canada Ltd

With over 70 years of innovation in Canada and a century globally, S&C Electric is a trusted leader in power reliability. We foster a collaborative, safety-focused environment where achievements are celebrated and growth is encouraged.

What We Offer

• Competitive compensation
• Subsidized Public Transit Program
• Discounted Food & Beverage

S&C Electric Canada Ltd. is an equal-opportunity employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, S&C Electric Canada Ltd. will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform S&C Electric Canada Ltd.’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

About Us

In 1909, S&C Electric Company transformed the delivery of safe, reliable electricity with the invention of the Liquid Power Fuse. Today, as the world faces extreme weather events and the demand for electricity grows, S&C continues to innovate and advance the electrical grid, ensuring reliable and resilient power for homes, communities, and critical infrastructure around the world.

With a diverse, global workforce and core values around integrity, safety, and quality, S&C is a trusted industry leader and top workplace that offers meaningful careers to more than 3,500 team members. As a people-first organization, S&C is committed to fostering an inclusive and collaborative workplace where team members advance their careers through robust talent-development programs and involved leadership.

S&C's deeply rooted belief diversity fosters greater creativity, innovation, and success guides the company to advance and sustain a diverse, equitable, and inclusive workplace culture.