Desktop Support Analyst (Co-op)

S & C Electric Company; Toronto; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a co-op student for the Fall 2025 term to support their Client Services team. This role involves providing technical support for over 2,700 systems globally, requiring knowledge in PC hardware, operating systems, and networking. The successful candidate will engage in troubleshooting, documentation, and relationship management with external organizations. This opportunity offers valuable experience in a collaborative environment, making it ideal for those looking to kickstart their career in technology. Join a team where your contributions will be recognized and valued.

Benefits

Subsidized Public Transit Program

Discounted Food & Beverage

Summer Hours

Qualifications

• Completion of at least one year of post-secondary education in IT.
• Experience in a technical support role involving client technology.

Responsibilities

• Respond to and prioritize requests for technical support.
• Identify and analyze support issues and provide solutions.
• Facilitate relationships with external organizations regarding technical issues.

Skills

PC Hardware

PC Operating Systems

Application Software Support

Networking

Telecommunications

Interpersonal Skills

Customer Service

Communication Skills

Problem Solving

Education

Post-Secondary Education in Computer/Information Technology

Job description

Job Summary

Reporting to the Assistant Manager – Information Technology, the successful co-op student will work with the Client Services team in providing support to S&C’s PC install-base of 2,700+ systems around the world. The technical knowledge desired includes PC hardware, PC operating systems, application software support and networking/telecommunications.

Work Term:Fall 2025 (Sept - Dec)

Work Arrangement:On-site, 5 Days per Week (Mon-Fri)


Responsibilities

• Respond to and prioritize requests for technical support or assistance
• Identify and analyze support issues, determining cause, resolution and potential trends
• Provide guidance and recommendations in the most effective use of technology
• Facilitate relationships with external organizations regarding technical issues and software functionality
• Prepare/maintain procedural, educational or related documentation/communications
• Follow established standard work and best practices; define new standard work as appropriate
• Install or assist in the installation and maintenance of technical equipment and/or software
• Perform other similar and related duties as assigned

Qualifications

• Successful completion of at least one year of post-secondary education towards a diploma or degree in or related to computer/information technology
• Available and enrolled into a 4 month co-op terrm - Fall 2025 (Sept - Dec)
• Successful completion of at least one co-op work term
• Experience in a technical support role involving client technology including but not limited to:
• Excellent interpersonal, customer service, and communication skills
• Ability to work independently with minimum supervision
• A team player and a self-starter

In return you will have access to...

• Subsidized Public Transit Program
• Discounted Food & Beverage
• Summer Hours

S&C Electric Canada Ltd. is an equal opportunity employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, S&C Electric Canada Ltd. will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform S&C Electric Canada Ltd.’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.