Desktop Support Administrator

Strum Consulting; San Juan de Terranova; On-site; CAD 50,000 - 70,000; Full time

Job summary

Strum Consulting is seeking a skilled Desktop Support Administrator to join their IT team in St. John's, Newfoundland and Labrador. The role involves providing technical support to end-users, maintaining desktop systems, and ensuring high service standards. Candidates need a background in Information Technology and must possess excellent communication skills. Strong troubleshooting abilities and customer service focus are essential, alongside a valid driver's license.

Benefits

Health, dental, life and disability insurance coverage

GoodLife Corporate discount

Employee Assistance Program resources and tools

Retirement Savings plan

Recreational Credit

Qualifications

• 1–2 years of experience in an IT support or desktop support role preferred.
• Basic understanding of networking principles (TCP/IP, DHCP, DNS).
• Willingness to be available for occasional off-hours support.

Responsibilities

• Serve as the first point of contact for technical issues related to desktops.
• Install, configure, and maintain desktop operating systems.
• Support user account administration in Active Directory and Microsoft 365.

Skills

Communication

Customer-focused attitude

Troubleshooting

Education

Diploma or Certificate in Information Technology or Computer Science

Tools

Windows 10/11

Microsoft 365

Ticketing system (e.g., ServiceNow, Jira)

Job description

Desktop Support Administrator

St. John’s, Newfoundland and Labrador

Reporting to the IT Manager, we are looking for a dependable and technically skilled Desktop Support Administrator to join our IT team. This role is primarily responsible for providing day-to-day technical support to end users, maintaining desktop systems and applications, and ensuring a high standard of service delivery across the organization.

About Strum Consulting:

Strum Consulting is a growing 175-person company with diverse projects throughout Atlantic Canada. Strum provides engineering, surveying, and environmental services for a range of clients in the fields of renewable energy, transportation, contaminated sites, and property development.

Since 1995, Strum has provided a work environment that encourages career development while maintaining a work/life balance. We offer competitive pay, a dynamic work environment, and an excellent benefits package, and we currently have offices in a number of locations.

Responsibilities:

• Serve as the first point of contact for end-user technical issues related to desktops, laptops, and peripheral devices.

• Install, configure, and maintain desktop operating systems (primarily Windows) and common software applications.

• Troubleshoot hardware and software problems, resolving issues efficiently or escalating when appropriate.

• Provide technical support both remotely and in-person across office environments or satellite locations.

• Support user account administration in Active Directory, Microsoft 365, and other enterprise systems.

• Assist in the setup and deployment of new hardware, including asset tracking.

• Maintain and update IT documentation, asset inventory, and support logs.

• Support basic network troubleshooting (connectivity, VPN, printers).

• Collaborate with the IT team on routine system updates, patching, and backup procedures.

• Travel and work throughout Atlantic Canada as needed.

• Adhere to Strum’s health and safety program and ensure safety procedures and protocols are followed.

• Other duties as assigned.

Required Qualifications:

• Diploma, Certificate, or relevant coursework in Information Technology or Computer Science.

• Must possess a valid Driver’s License.

• Candidates must be eligible to work in Canada.

• Excellent verbal and written communication skills in English.

• Professional, customer-focused attitude and a willingness to learn.

• Willingness to be available for occasional off-hours support or after-hours maintenance as needed.

Preferred Qualifications:

• 1–2 years of experience in an IT support or desktop support role.

• Basic understanding of networking principles (TCP/IP, DHCP, DNS).

• Proficiency with Windows 10/11, Microsoft 365 apps, and remote support tools.

• Experience using a ticketing system (e.g., ServiceNow, Freshservice, Jira).

• Familiarity with Microsoft Intune or other MDM platforms.

• Strong attention to detail, self-motivated, and excellent communication skills.

• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications.

What we offer:

• Competitive pay and an excellent benefits package
• A team environment where your input will be noticed and valued
• Collaboration and room for professional development and career growth.
• Health, dental, life and disability insurance coverage
• GoodLife Corporate discount
• EAP (Employee Assistance Program) resources and tools
• RSP (Retirement Savings plan)
• Recreational Credit

Health and Safety

Strum Consulting prioritizes the health and safety of its employees and it a core value in our culture. Compliance with Occupational Health and Safety and taking courses on WHMIS as well as First Aid and CPR is mandatory.

Commitment to Diversity, Equity and inclusion:

Strum Consulting is an equal opportunity employer and we welcome qualified candidates from all ethnicities, religions, colours, sex, sexual orientation, gender identity, aboriginal status, age or people with disabilities. We would like to thank all those who apply but only those selected for an interview will be contacted.