Desktop EUC L1

Iron Systems, Inc; Montreal (administrative region); On-site; CAD 42,000 - 65,000; Full time

Job summary

Iron Systems, Inc is seeking a service-oriented IT support technician to assist in a fast-paced distribution environment in Montreal. The role requires strong customer-facing skills, independent thinking, and the ability to build robust relationships with clients and end users.

You will work autonomously, adhere to standards of deportment, and prioritize tasks in a structured manner. Ideal candidates will have ITSM experience, Windows OS expertise, and familiarity with mobile devices and

Qualifications

• Experience using an ITSM system.
• Good working knowledge of Microsoft Windows OS and Office apps.
• Support experience with Macs is beneficial.
• Knowledge of mobile devices, especially iOS and Android.
• Experience with desktop/laptop hardware setup, configuration, replacement and troubleshooting.
• Ability to replace defective parts.
• Experience with Zebra printers and handheld scanners.
• Experience working in a distribution center.
• Certifications such as CompTIA A+/Network+ and Microsoft certs are preferred.

Skills

Customer-facing skills

Independent thinking

Relationship building (CLIENT & End‑CL

Work independently

Organization & prioritization

Professional conduct/deportment

Fully vaccinated

Education

CompTIA A+

CompTIA Network+

Microsoft certifications (MCP/MCITP/MCSE)

Tools

ITSM system

Windows OS & Office

Mac support

Mobile devices (iOS/Android)

Hardware repair/replacement

Zebra printers/scanners

Distribution center experience

Job description

• Must have good customer-facing skills and be well presented.


• Demonstrates independent and proactive thinking


• Builds effective relationships with both the CLIENT and End Client


• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.


• Must be able to work alone and unsupervised, taking the initiative when necessary.


• Must be organized and prioritize work appropriately.


• Fully vaccinated techs

Behavioral Skills Required

• Must have good customer-facing skills and be well presented.


• Demonstrates independent and proactive thinking


• Builds effective relationships with both the CLIENT and End Client


• Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practice.


• Must be able to work alone and unsupervised, taking the initiative when necessary.


• Must be organized and prioritize work appropriately.


• Fully vaccinated techs

Technical Skills & Experience Required:

• Must have experience of using an ITSM system.


• Must have good working knowledge of Microsoft Windows operating systems and related Office applications.


• Support experience of MACs would be beneficial


• Knowledge of mobile devices, in particular those running iOS and Android operating systems


• Working knowledge of current and legacy hardware platforms; experience with building, configuring, replacing, and troubleshooting desktop and laptop hardware components;


• Ability to replace defective parts.


• Working knowledge of Zebra printers and handheld scanners.


• Experience related to working in a distribution center is needed.

Desired Educational Requirements:

• Completion of CompTIA certifications—e.g., A+, Network+, etc.


• Completion (or near completion) of Microsoft certifications—e.g., MCP, MCITP, MCSE, etc.