Deskside Support Technician - St. Albert, Alberta

Core Network Solutions Inc.; St. Albert; On-site; CAD 45,000 - 70,000; Full time

Benefits offered by this job

Company events

Dental care

Extended health care

Vision care

Job summary

Core Network Solutions Inc. is seeking a motivated IT professional to join our network operations team in Western Canada. You will deploy and operate workstations for mid-enterprise clients, with opportunities to work on projects, travel to client sites, and contribute to documentation.

The role requires the ability to work onsite and adapt to changing client requirements. The position emphasizes independent work, on-site presence, and collaboration with a small team, with a strong focus on

Qualifications

• Two-year field experience in systems support.
• One- to two-year IT program completed at technical school.
• MCSA Windows 11 and Microsoft 365 Fundamentals are beneficial.
• Ability to work onsite and travel to client sites.
• Valid Canadian driver’s license for five years with automobile insurance coverage evidence.

Responsibilities

• Managing client workstations
• Develop and maintain network schematics and documentation
• Assisting with remote user setup (VPN)
• Installing applications
• Monitoring and managing backups
• Maintain service requests (tickets)
• Assisting network analyst with onsite installs

Skills

Independence

Onsite work

Learn/adapt quickly

Education

Two-year IT program

MCSA Windows 11

Microsoft 365 Fundamentals

Retired Microsoft certificates acceptable

Job description

Are you a motivated individual eager to work as part of a dynamic network operations team in a fast paced environment? Successful applicants will deploy and operate workstations for mid-enterprise clients in Western Canada. You will have opportunities to work on projects and operational environments, as well as travel to client sites.

What type of things will you be doing?

• Managing client workstations
• Develop and maintain network schematics and documentation
• Assisting with remote user setup (VPN)
• Installing applications
• Monitoring and managing backups
• Maintain service requests (tickets)
• Assisting network analyst with onsite installs

What are our technical requirements for applicants?

• Microsoft 365 Certified Fundamentals - beneficial
• MCSA – Windows 11 - beneficial
• Retired Microsoft certificates are acceptable
• Two-year field experience in systems support
• One - two-year program from technical school – focus on Information Technology - required
• Ability to work independently
• Ability to work onsite

Any experience with the following vendors would be an asset:

A few other items we need from applicants:

• Clear criminal record check
• Ability to learn and adapt to changing environments
• Ability to adapt with changing client requirements
• You must be able to work in-house with our team, remote work is not available
• Ability to work onsite with clients

Applicants are required to possess a valid Canadian driver’s license held for a minimum of five (5) years and must provide evidence of current and continuous Canadian automobile insurance coverage for that duration.

What makes Core a great place to work?

• Opportunity to work with cutting-edge networking technologies.
• Collaborative and supportive team environment.
• Opportunities for ongoing training and professional development.
• Competitive salary and benefits package.

Company Description

Founded in 2003 Core Network Solutions delivers complex network solutions to mid-enterprise clientele. Our strong focus on routing, switching, wireless and security our team has a wide scope of skills. With ties to the communities we work in, we believe in giving back to several not-for-profit organizations.

What we do:

• We design a methodology for rapid deployment of networks.
• We partner with leading IT industry network vendors.
• We establish relationships with distribution partners.
• We lead the way in finding environmentally friendly solutions that use less power, fewer materials and fewer products to ultimately reduce an organization’s carbon footprint.
• We attract global-enterprise clientele with high-performance networks looking for ways to optimize efficiency, security, performance and quality control for the systems they rely on to do their business.

Our Mission

To deliver Information Communication Technology solutions in a socially responsible manner; tailored to individual client needs based on business drivers while keeping pace with advancements in technology.

Our Vision

• To be the premier ICT organization in the mid-market throughout Western Canada in the technology suites that we deliver.
• Stimulate social change through continued community involvement in local charities.

Our Values

• Establish and maintain strong relationships with clients through transparency and effective communication.
• Undertake all aspects of business operations with an eye to efficiency and profitability.
• Help our clients serve their clients and customers better through the products and service we deliver.
• Encourage development of staff personally and corporately.
• Promote an atmosphere that facilitates sharing and transfer of knowledge.
• Engage in community activities resulting in a betterment of life for the less fortunate.
• Conduct operations in a sustainable environmentally friendly fashion.

Additional Information

Type: Full-time Experience: Mid level Functions: Information Technology Industries: Computer Networking Location: St. Albert, AB – (onsite)

Job Types: Full-time, Permanent

Pay: $45,000.00-$70,000.00 per year

• Company events
• Dental care
• Extended health care
• Vision care
• Strong spoken and written English skills required