Deskside Support

Cognizant; Ontario; On-site; USD 37,000 - 60,000; Full time

Job summary

A leading IT services company is seeking a Deskside Support professional to provide technology assistance in a fast-paced environment. The role involves supporting both hardware and software for executive users, alongside ensuring timely documentation and resolution of issues. Ideal candidates will have a strong background in supporting media equipment and excellent communication skills. This position offers a competitive salary package along with comprehensive benefits.

Benefits

Medical/Dental/Vision Insurance

Paid Time Off

401(k) plan

Employee Stock Purchase Plan

Qualifications

• At least 3 years of face-to-face support experience.
• 5+ years supporting MAC and Windows platforms.
• Experience in supporting C-level executives.

Responsibilities

• Support media and end-user computing equipment.
• Document and track incidents.
• Proven ability to manage and organize workload.

Skills

Knowledge of media equipment

End User Computing support

Documentation and tracking

Hardware and software support

System administration

Audio Video Conferencing support

Communication skills

Interpersonal skills

Education

Relevant industry certifications (A+, ITIL)

Tools

ServiceNow

Active Directory

SCCM

JAMF

Job description

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Cognizant CIS

About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to be responsible for the business in a secure environment.

Job title: Deskside Support (On site)

• Vast knowledge supporting media equipment such as Conference devices, LCD projectors, speakers, TVs, video monitors, and cameras
• Expertise in supporting End User Computing hardware and software (Windows and MAC), including laptops, desktops, mobile phones, tablets, printers, MS Office, Remote Access, Video Conferencing, and VDI.
• Experience in documenting, tracking, and monitoring the incidents and problem(s) to ensure a timely resolution in ServiceNow, Remedy or similar ticketing systems.
• Must have deep subject manner expertise in hardware, peripherals, and enterprise software support, reimage and data migration, break-fix, international travel support, device back-up and restore, mobility, email, IMac (installs, add, moves and changes) and ad-hoc support for technology users.
• Experience using ARS, Active Directory, SCCM, JAMF, Nexthink, and similar tools to support first contact resolution
• Experience in the full lifecycle of end user devices, including provisioning, monitoring, remote managing, re-imaging, de-provisioning, and retiring.
• Must be able to manage and organize your own workload and apply your resources to ensure the Executive issues and requests are resolved.
• Proven ability to learn quickly and apply the newest technologies to develop and implement superior solutions in a high-pressure environment
• Experience following policies and guidelines on security and confidentiality
• Focused great teammate with good ability to provide independent leadership for successful project outcomes and achievement of desired objectives
• Being a deskside position, it is expected the willingness to carry device boxes and moves
• Good communication, interpersonal and analytical skills, white glove support experience is a must
• Must be able to communicate the concept behind the problem/resolutions to Nike Executives
• Applies standard processes and knowledge of internal/external business challenges to improve processes and services
• Experience performing system administration responsibilities within an enterprise environment.
• Experience supporting end to end technology services and solutions
• Experience supporting Audio Video Conferencing technology and Live Meeting Streaming
  
  

Cognizant CIS

About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to be responsible for the business in a secure environment.

Job title: Deskside Support (On site)

Skills

• Vast knowledge supporting media equipment such as Conference devices, LCD projectors, speakers, TVs, video monitors, and cameras
• Expertise in supporting End User Computing hardware and software (Windows and MAC), including laptops, desktops, mobile phones, tablets, printers, MS Office, Remote Access, Video Conferencing, and VDI.
• Experience in documenting, tracking, and monitoring the incidents and problem(s) to ensure a timely resolution in ServiceNow, Remedy or similar ticketing systems.
• Must have deep subject manner expertise in hardware, peripherals, and enterprise software support, reimage and data migration, break-fix, international travel support, device back-up and restore, mobility, email, IMac (installs, add, moves and changes) and ad-hoc support for technology users.
• Experience using ARS, Active Directory, SCCM, JAMF, Nexthink, and similar tools to support first contact resolution
• Experience in the full lifecycle of end user devices, including provisioning, monitoring, remote managing, re-imaging, de-provisioning, and retiring.
• Must be able to manage and organize your own workload and apply your resources to ensure the Executive issues and requests are resolved.
• Proven ability to learn quickly and apply the newest technologies to develop and implement superior solutions in a high-pressure environment
• Experience following policies and guidelines on security and confidentiality
• Focused great teammate with good ability to provide independent leadership for successful project outcomes and achievement of desired objectives
• Being a deskside position, it is expected the willingness to carry device boxes and moves
• Good communication, interpersonal and analytical skills, white glove support experience is a must
• Must be able to communicate the concept behind the problem/resolutions to Nike Executives
• Applies standard processes and knowledge of internal/external business challenges to improve processes and services
• Experience performing system administration responsibilities within an enterprise environment.
• Experience supporting end to end technology services and solutions
• Experience supporting Audio Video Conferencing technology and Live Meeting Streaming
  
  

Required Qualifications

• Demonstrated ability in a Deskside Support role with at least 3 years face to face support.
• 5+ years supporting MAC and Windows platforms
• Expertise with MS Office suite, including Outlook
• Tier 2+ level networking skills (VLANs, DHCP, DNS)
• Experience providing support within a Fortune 500 global company
• Experience supporting C level executives
  
  

Preferred Qualifications

• Industry Certifications like A+ and ACMT
• Desktop Support or Customer Service Certifications
• ITIL Foundations Certification
• Baseline OEM Certs / Hardware Repair Certs
• Experience with Service Now ITSM Tool Suit
  
  

Salary And Other Compensation

Applications will be accepted until June 10th, 2025.

The base annual salary for this position is between $37,500 to $59,499 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
  
  

Disclaimer: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

#CB #Ind123

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting and Business Consulting and Services

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