Deskside IT Lead: Executive Support & Endpoints

Sapsf; Canada; On-site; CAD 65,000 - 90,000; Full time

Job summary

Sapsf in Canada is seeking a Senior Administrator for Desk Side Services within AMT Asset Management Software to provide end-user support across Windows and macOS, handling hardware, software, and peripheral troubleshooting.

You will work with large enterprise environments, assist executives and white-glove users, and utilize ServiceNow or Remedy for ticketing, while coordinating with endpoint management tools like Intune, SCCM, and JAMF.

Qualifications

• Proven deskside support experience in large enterprise environments.
• Strong written and verbal communication; ability to document issues clearly.
• Experience with ServiceNow or Remedy ticketing platforms.

Responsibilities

• Respond to end-user inquiries and resolve hardware, software, and network issues.
• Escalate and coordinate with teams as needed while maintaining ticket SLAs.

Skills

Verbal communication

Written communication

Active listening

Problem solving

Customer service

Escalation handling

End-user support

Windows troubleshooting

MacOS troubleshooting

Remote support

Ticketing tools

Tools

ServiceNow

Remedy

Intune

SCCM

JAMF

Job description

Sapsf in Canada is seeking a Senior Administrator for Desk Side Services within AMT Asset Management Software to provide end-user support across Windows and macOS, handling hardware, software, and peripheral troubleshooting.

You will work with large enterprise environments, assist executives and white-glove users, and utilize ServiceNow or Remedy for ticketing, while coordinating with endpoint management tools like Intune, SCCM, and JAMF.