Senior Administrator - Desk Side Services, AMT Asset Management Software

Sapsf; Canada; On-site; CAD 65,000 - 90,000; Full time

Job summary

Sapsf in Canada is seeking a Senior Administrator for Desk Side Services within AMT Asset Management Software to provide end-user support across Windows and macOS, handling hardware, software, and peripheral troubleshooting.

You will work with large enterprise environments, assist executives and white-glove users, and utilize ServiceNow or Remedy for ticketing, while coordinating with endpoint management tools like Intune, SCCM, and JAMF.

Qualifications

• Proven deskside support experience in large enterprise environments.
• Strong written and verbal communication; ability to document issues clearly.
• Experience with ServiceNow or Remedy ticketing platforms.

Responsibilities

• Respond to end-user inquiries and resolve hardware, software, and network issues.
• Escalate and coordinate with teams as needed while maintaining ticket SLAs.

Skills

Verbal communication

Written communication

Active listening

Problem solving

Customer service

Escalation handling

End-user support

Windows troubleshooting

MacOS troubleshooting

Remote support

Ticketing tools

Tools

ServiceNow

Remedy

Intune

SCCM

JAMF

Job description

Career Opportunities: Senior Administrator - Desk Side Services, AMT Asset Management Software (167540)

Deskside Support Job Description Soft Skills Excellent verbal communication skills. Strong written communication and documentation skills. Active listening and problem-solving abilities. Strong customer service orientation with experience handling escalations professionally. Technical Skills Desktop, laptop, printer, peripheral, and end-user application troubleshooting across Windows and macOS. Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi, Internet connectivity). Microsoft Office and enterprise application support. Experience with ServiceNow, Remedy, or similar ticketing platforms. Remote support experience via phone, email, chat, and remote-desktop tools. Experience working in large enterprise environments, preferably banking/financial services. Knowledge of endpoint management tools such as Intune, SCCM, and JAMF. Experience supporting executive and white-glove users.

Key Responsibilities

Deskside Support Job Description Soft Skills Excellent verbal communication skills. Strong written communication and documentation skills. Active listening and problem-solving abilities. Strong customer service orientation with experience handling escalations professionally. Technical Skills Desktop, laptop, printer, peripheral, and end-user application troubleshooting across Windows and macOS. Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi, Internet connectivity). Microsoft Office and enterprise application support. Experience with ServiceNow, Remedy, or similar ticketing platforms. Remote support experience via phone, email, chat, and remote-desktop tools. Experience working in large enterprise environments, preferably banking/financial services. Knowledge of endpoint management tools such as Intune, SCCM, and JAMF. Experience supporting executive and white-glove users.

Skill Requirements

Deskside Support Job Description Soft Skills Excellent verbal communication skills. Strong written communication and documentation skills. Active listening and problem-solving abilities. Strong customer service orientation with experience handling escalations professionally. Technical Skills Desktop, laptop, printer, peripheral, and end-user application troubleshooting across Windows and macOS. Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi, Internet connectivity). Microsoft Office and enterprise application support. Experience with ServiceNow, Remedy, or similar ticketing platforms. Remote support experience via phone, email, chat, and remote-desktop tools. Experience working in large enterprise environments, preferably banking/financial services. Knowledge of endpoint management tools such as Intune, SCCM, and JAMF. Experience supporting executive and white-glove users.

Other Requirements

Deskside Support Job Description Soft Skills Excellent verbal communication skills. Strong written communication and documentation skills. Active listening and problem-solving abilities. Strong customer service orientation with experience handling escalations professionally. Technical Skills Desktop, laptop, printer, peripheral, and end-user application troubleshooting across Windows and macOS. Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi, Internet connectivity). Microsoft Office and enterprise application support. Experience with ServiceNow, Remedy, or similar ticketing platforms. Remote support experience via phone, email, chat, and remote-desktop tools. Experience working in large enterprise environments, preferably banking/financial services. Knowledge of endpoint management tools such as Intune, SCCM, and JAMF. Experience supporting executive and white-glove users.