Desk Adjuster 2

Crawford & Company; Canada; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

Crawford & Company is seeking a Desk Adjuster 2, with flexible working arrangements available. The role involves investigating and settling insurance claims, requiring strong communication skills and experience in claims handling. As a part of a diverse team, the successful candidate will play a vital role in client relations and support the management of claims processes.

Qualifications

• 2+ years technical claims handling experience in insurance.
• Ability to obtain a probationary adjusting license for Ontario.
• Proficient in maintaining detailed records.

Responsibilities

• Investigate, evaluate, and negotiate claims.
• Accurately record and present claims files.
• Maintain client relations and support field adjusters.

Skills

Claims handling experience

Communication skills

Customer service

Bilingual (French/English)

Education

Post-secondary education in insurance-related field

Completed 4 CIPs

Tools

Office 365

Windows 10

Job description

We are currently recruiting for a Desk Adjuster 2 to join our team in Canada. The position location is flexible, and we offer in-office, hybrid, or fully remote working arrangements.

The successful candidate will investigate, evaluate, negotiate, and settle claims by telephone and correspondence. Responsibilities include settling losses within delegated authority or reporting to clients, as well as directing field adjusters and legal counsel on a task basis.

Responsibilities

1. Investigation, collection, and analysis of claims information.
2. Evaluate coverage, liability, and quantum.
3. Accurate recording, reporting, and presentation of files.
4. Maintain accurate billing, and time and expense records.
5. Work with the manager to maintain client relations.

Requirements

1. At least 2 years of technical claims handling experience in an insurance claims environment, with knowledge of commercial and personal lines in both Property and Auto PD.
2. Post-secondary education in an insurance-related field, working towards a full independent adjusting license and CIP designation.
3. Minimum of 4 CIPs completed, with the ability to obtain a probationary adjusting license for Ontario.
4. Ability to conduct telephone investigations, evaluate, negotiate, and settle first and third-party commercial lines claims.
5. Proficient in maintaining accurate and detailed activity, transaction, and reserve records.
6. Advanced computer skills including Office 365 and Windows 10.
7. Excellent communication skills; must be a team player with a strong commitment to quality and customer service.
8. French/English bilingualism is considered an asset.

Additional Information

We thank all applicants for their interest in Crawford & Company. Only those selected for an interview will be contacted.

Crawford is an employment equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups, and others who may contribute to further diversification of ideas.

Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and Crawford’s policies. Applicants requesting accommodations should contact us in advance with their needs and provide necessary documentation to support their request.