Desk Adjuster 2

Crawford & Company; British Columbia; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A leading company in Canada is seeking a Desk Adjuster 2 to investigate and settle claims through flexible working arrangements. The successful candidate will handle claims evaluation, maintain client relations, and ensure accurate record-keeping. This role requires strong communication skills and a commitment to customer service, with opportunities for hybrid or remote work.

Qualifications

• At least 2 years of technical claims handling experience.
• Minimum of 4 CIPs completed.

Responsibilities

• Investigate, evaluate, negotiate, and settle claims.
• Maintain accurate billing and time records.

Skills

Communication

Teamwork

Bilingualism

Education

Post-secondary education in insurance-related field

CIP designation

Tools

Office 365

Windows 10

Job description

We are currently recruiting for a Desk Adjuster 2 to join our team in Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.

The successful candidate will investigate, evaluate, negotiate, and settle claims by telephone and correspondence. Settling losses within delegated authority or reporting to clients while also directing field adjusters and legal counsel on a task basis.

Responsibilities

• Investigation, collection, and analysis of claims information.
• Evaluate coverage, liability, and quantum.
• Accurate recording, reporting, and presentation of files.
• Maintain accurate billing, and time and expense records.
• Work with manager to maintain client relations.

Requirements

• At least 2 years of technical claims handling experience in an insurance claims environment, with knowledge of commercial and personal lines in both Property and Auto PD.
• Post-secondary education in an insurance-related field, working towards full independent adjusting license and CIP designation.
• Minimum of 4 CIPs completed with the ability to obtain a probationary adjusting license for Ontario.
• Ability to conduct telephone investigations, evaluate, negotiate, and settle first and third-party commercial lines claims.
• Proficient in maintaining accurate and detailed activity, transaction, and reserve records.
• Advanced computer skills including Office 365 and Windows 10.
• Excellent communication skills, must be a team player with a strong commitment to quality and customer service.
• French / English bilingualism would be considered an asset.

Additional Information

We thank all applicants for their interest in Crawford & Company; however, only those selected for an interview will be contacted.

Crawford is an employment equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of ideas.

Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and Crawford’s own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email us as soon as possible to make appropriate arrangements.