Desk Adjuster 2

Crawford & Company; New Brunswick; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A leading company in the insurance sector is seeking a Desk Adjuster 2 to support their team. This role involves investigating and settling claims, with the flexibility of in-office, hybrid, or remote arrangements. The ideal candidate will have substantial claims handling experience and be committed to customer service and detail-oriented work.

Qualifications

• At least 2 years of technical claims handling experience in insurance.
• Bilingual in French and English would be considered an asset.
• Ability to conduct telephone investigations and settle claims.

Responsibilities

• Investigate, evaluate, negotiate, and settle claims by telephone and correspondence.
• Maintain accurate billing and time/expense records.
• Direct field adjusters and legal counsel on tasks.

Skills

Communication

Team Player

Attention to Detail

Customer Service

Education

Post-secondary education in an insurance-related field

CIP designation (minimum of 4 CIPs completed)

Tools

Office 365

Windows 10

Job description

We are currently recruiting for a Desk Adjuster 2 to join our team in Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.

The successful candidate will investigate, evaluate, negotiate, and settle claims by telephone and correspondence. They will settle losses within delegated authority or report to clients, while also directing field adjusters and legal counsel on a task basis.

Responsibilities

• Investigation, collection, and analysis of claims information.
• Evaluation of coverage, liability, and quantum.
• Accurate recording, reporting, and presentation of files.
• Maintenance of accurate billing, and time and expense records.
• Work with the manager to maintain client relations.

Requirements

• At least 2 years of technical claims handling experience in an insurance claims environment, with knowledge of commercial and personal lines in both Property and Auto PD.
• Post-secondary education in an insurance-related field, working towards a full independent adjusting license and CIP designation.
• Minimum of 4 CIPs completed, with the ability to obtain a probationary adjusting license for Ontario.
• Ability to conduct telephone investigations, evaluate, negotiate, and settle first and third-party commercial lines claims.
• Proficient in maintaining accurate and detailed activity, transaction, and reserve records.
• Advanced computer skills, including Office 365 and Windows 10.
• Excellent communication skills; must be a team player with a strong commitment to quality and customer service.
• Bilingual in French and English would be considered an asset.

Additional Information

We thank all applicants for their interest in Crawford & Company; however, only those selected for an interview will be contacted.

Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups, and others who may contribute to the further diversification of ideas.

Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and Crawford’s own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email us as soon as possible to make appropriate arrangements.