Desk Adjuster Level 2

Crawford & Company; Canada; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Desk Adjuster Level 2 to join their dynamic team. This role offers flexible working arrangements, allowing you to work in-office, hybrid, or fully remotely. You will be responsible for investigating and settling claims, collaborating with field adjusters, and ensuring exceptional client service. If you have a background in insurance and a passion for helping others, this is an exciting opportunity to make a meaningful impact in a supportive environment dedicated to restoring lives and communities affected by disasters.

Qualifications

• 2+ years of claims handling experience in insurance.
• Working towards full independent adjusting license and CIP designation.

Responsibilities

• Investigate and analyze claims information.
• Negotiate and settle claims effectively.
• Maintain accurate billing and client relations.

Skills

Technical claims handling experience

Negotiation skills

Communication skills

Bilingual (French/English)

Education

Post-secondary education in insurance-related field

CIP designation

Tools

Office 365

Windows 10

Job description

Join to apply for the Desk Adjuster Level 2 role at Crawford & Company.

Job Description

We are currently recruiting for a Desk Adjuster 2 to join our team in Canada. The position location is flexible, offering in-office, hybrid, or fully remote working arrangements.

The successful candidate will investigate, evaluate, negotiate, and settle claims via telephone and correspondence. They will settle losses within delegated authority or report to clients, while also directing field adjusters and legal counsel on a task basis.

Responsibilities

• Investigate, collect, and analyze claims information.
• Evaluate coverage, liability, and quantum.
• Negotiate, settle, and finalize claims.
• Accurately record, report, and present files.
• Maintain accurate billing, and time and expense records.
• Collaborate with the manager to maintain client relations.

Qualifications

• At least 2 years of technical claims handling experience in an insurance environment, with knowledge of commercial and personal lines in Property and Auto PD.
• Post-secondary education in an insurance-related field; working towards full independent adjusting license and CIP designation.
• Minimum of 4 CIPs completed; ability to obtain a probationary adjusting license for Ontario.
• Ability to conduct telephone investigations, evaluate, negotiate, and settle first- and third-party commercial lines claims.
• Proficiency in maintaining detailed activity, transaction, and reserve records.
• Advanced skills in Office 365 and Windows 10.
• Excellent telephone etiquette and communication skills; must be a team player committed to quality and customer service.
• French/English bilingualism is an asset.

About Crawford

Crawford is the world’s largest publicly listed claims management company operating in over 70 countries, with a history of over 80 years. We are dedicated to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.