Design Centre Coordinator

Primary People Group; Toronto; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

15 vacation days

6 paid personal days

Job summary

The Design Centre Coordinator at Primary People Group will be the welcoming first face homeowners meet and the steady hand behind the scenes ensuring every appointment and file runs smoothly at the Burlington Design Centre.

You will master the calendar, welcome homeowners, maintain complete files, support material management, and handle deposits and communications to keep projects moving forward with a polished, client‑focused approach.

Qualifications

• Post-secondary administrative diploma or certificate or 2+ years of customer service/administrative experience.
• Experience working with the public in a sales and/or customer service environment.
• Professional, warm, and white glove customer service approach.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook).
• Bonus: Interior Design or Decorating background and experience with Newstar software.

Responsibilities

• Master the calendar: own the design appointment schedule and coordinate with consultants.
• Welcome homeowners and conduct tours to showcase features and upgrades.
• Maintain complete homeowner files and ensure documentation is distributed on time.
• Support material management, inventory, deposits, and keep the centre client ready.
• Send appointment reminders, handle inquiries, and follow up on outstanding items.
• Liaise with Open House and Design teams to align on policies and scheduling.

Skills

Customer service

Administrative skills

Microsoft Office

Education

Post-secondary administrative diploma or certificate

Tools

Constellation Newstar homebuilding software

Job description

Use of AI: We do not use AI in the screening and interviewing process. A member of our team reads your resume and meets with you.

Overview of the Role

The homebuying journey is one of the most meaningful experiences a family can go through and our client’s Design Centre is where that journey comes to life. As the Design Centre Coordinator, you’ll be the welcoming first face homeowners meet and the steady hand behind the scenes that keeps every appointment, file and detail running seamlessly. This is a role for someone who finds equal satisfaction in creating a warm, polished client experience and in the organizational precision that makes it possible.

What You’ll Be Doing

• Master the Calendar: Own the design appointment schedule, partnering with Consultants to accommodate urgent requests and time-sensitive deadlines without breaking a sweat.
• The Homeowner Welcome: Be the face of the customer experience, welcoming visitors, conducting tours of features and upgrades, and ensuring every homeowner feels prioritized from the moment they walk in.
• File & Data Integrity: Maintain complete homeowner files (contracts, drawings, price lists) and ensure all selection documentation is processed and distributed to the right departments on time.
• Operational Support: Support sample material management and inventory, track deposit payments, and keep the Design Centre polished and client ready at all times.
• Proactive Communication: Send appointment reminders, handle pre-appointment inquiries, and follow up on outstanding items to keep projects moving forward.
• Team Collaboration: Liaise with the Open House and Design teams to align on policies, scheduling and quick resolution of any hiccups.

You’ll Thrive Here If

• You have a Refining Eye: You catch the small details in a contract or a schedule that others might miss. You take pride in your work being accurate and organized.
• You’re a Communication Pro: You can handle a high energy environment with a calm, polished and welcoming demeanor, whether you’re on the phone or in person.
• You Love the Puzzle of Scheduling: You enjoy the challenge of managing multiple priorities and can pivot quickly when deadlines shift or urgent needs arise.
• You’re Solutions Oriented: When a conflict or a sensitive issue pops up, you don’t just flag it, you look for the fix. You’re comfortable de‑escalating situations and handling them with discretion.

What We’re Looking For

• Post-secondary administrative diploma or certificate, or a minimum of 2 years of customer service or administrative experience.
• Experience working with the public in a sales and/or customer service environment.
• Professional, warm, and white glove customer service approach.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook).
• Bonus Points: If you have an Interior Design or Decorating background, experience in new home construction and have used Constellation Newstar homebuilding software before.
• Monday to Friday, 8:30 am – 5:00 pm, on‑site at our client’s Design Centre/Head Office in Burlington, Ontario.
• Occasional evening or weekend availability may be required for special events and model home openings.
• Construction site visits may be required during active build periods and personal protective equipment will be provided.

Why Join Us

• Our client is a Canadian company with over 50 years of history
• Generous PTO, 15 vacation days and 6 paid personal days
• A tight knit, high performing, and collaborative team culture
• Team events, BBQs, themed challenges, and get togethers

About Our Client

They’re a family‑owned company celebrating 50 years of homebuilding excellence. Founded over 50 years ago, they’re dedicated to excellence in the new home industry with design‑forward, high‑quality homes. Their homes offer an exceptional lifestyle and enhanced value for the communities they belong to. Their commitment remains steadfast as they continue to craft communities and build homes that their customers are proud to call home.

Additional Notes:

• Job Vacancy: We’re hiring to support increasing demand and continue delivering an exceptional customer experience.
• Commitment to Equal Opportunity: Our client is an equal opportunity employer. They welcome applicants of all backgrounds and provide fair consideration regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.
• Accessibility Statement: They are committed to providing an accessible hiring experience. If you require any accommodation, please let us know and we will work with you to provide the necessary support.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.