Design Studio Operations Lead (18-Month Contract)

Brookfield Properties; Toronto; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Bi-weekly pay

Medical and dental benefits from day 1

Career development programs

Paid volunteer hours

Pet insurance

Job summary

Brookfield Properties is seeking a Design Studio Operations Lead in Toronto, Ontario. You will oversee the end-to-end homeowner selections process, maintain studio samples and tools, and coordinate with Contracts/Purchasing and Architecture teams.

A strong focus on customer experience and accurate documentation is required. Responsibilities include leading selection appointments, managing option packages, and administering contracts in DocuSign, with a focus on aligning with operational

Qualifications

• Strong knowledge of residential construction finishes, products, and décor trends.
• Solid understanding of design studio selections process and operations.
• Strong interpersonal skills and a customer-experience mindset.
• Ability to communicate effectively with homeowners, trades, suppliers, and internal management.

Responsibilities

• Lead the end-to-end homeowner selection process, ensuring a positive and efficient customer experience.
• Ensure all homeowner selections completions align with operations timelines.
• Prepare and maintain supporting documentation (floor plans, templates, product sheets) for smooth selections.
• Execute end-to-end process of custom options with contracts/purchasing and architecture teams.
• Manage Spec Lot Selections with budget, inclusions, and timelines.
• Maintain studio samples and displays; keep knowledge of offerings up-to-date.
• Lead homeowner selection appointments with exceptional customer service.
• Maintain DSM, DSM Configurator, NSE Product Library and related reports; input appliances orders.
• Issue base and options POs in line with timelines; provide contracts administration in DocuSign.

Skills

Residential knowledge

Studio operations

Interpersonal skills

Effective communication

Tools

Newstar

Excel

Word

Bluebeam Revu

Job description

Job Description

Toronto, Ontario

Full time

R2052940

Location

Toronto - 3381 Steeles Avenue East, Suite 100

Business

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind – creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.As part of Brookfield — one of the largest alternative asset managers in the world — we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures — we are reimagining real estate from the ground up.

Overview

The Design Studio Operations Lead oversees the end-to-end homeowner selections process, delivering a positive customer experience while ensuring selections, documentation, purchase orders and related activities are completed in alignment with operational timelines. The role maintains studio samples, displays and product information; collaborates with trade partners, suppliers and internal teams to support current offerings, forecasts, material reselections and product performance recommendations; and manages the systems that support Design Studio operations. The position also provides Contracts and Purchasing administration support, including issuing base and options purchase orders and maintaining contracts in DocuSign.

Key Responsibilities

• Lead the end-to-end homeowner selection process, ensuring a positive and efficient customer experience

• Ensure all homeowner selections completion is aligned with operations timelines

• Prepare and maintain all supporting documentation, including floor plans, community specific templates, and product information sheets, to ensure smooth and clear selections process

• Execute end-to-end process of custom options, including investigation, costing, drawings, and system execution, in collaboration with Contracts/Purchasing and Architecture teams.

• Manage Spec Lot Selections process, including budget, inclusions, and timeframe in collaboration with Sales and Marketing

• Maintain studio samples and displays. Work with trade partners and suppliers to maintain knowledge of available options and ensure studio reflects current offerings, design trends, and buyer preferences. Manage trade-specific option forecasts and material reselections. Monitor options sales performance, analyze product uptake and make recommendations for pricing or product adjustments

• Leads homeowner selection appointments, guiding customers through the personalization of their home while delivering a seamless experience, expert product knowledge, proactive communication, and exceptional customer service throughout the process

• Maintain Design Studio Manager (DSM), DSM Configurator, the NSE Product Library, and Design Studio related reports. Create and maintain new models, options, and option packages as needed. Input all appliances orders in the Whirlpool Portal.

• Issue all Base and Options POs in line with operational timelines

• Provide contracts administration support for setting up and maintaining new contracts in Docusign

What You'll Bring

• Strong knowledge of residential construction finishes, products and Décor trends

• Solid understanding of design studio selections process and operations

• Strong interpersonal skills and customer experience mindset

• Ability to communicate effectively with homeowners, trades, suppliers, and all levels of internal management

• Proficiency in Newstar, Excel, Word, Blubeam Revu

• Excellent organizational and multitasking skills to manage both homeowner facing décor activities and back office duties

What We Offer

• Annual Base Salary Range: $75,000.00 - $85,000.00

• Pay Frequency: Bi-weekly

• Excellent extended medical, dental benefits beginning day 1.

• Career development programs.

• Paid Volunteer Hours.

• Pet insurance offering.

• A culture based on our values of Passion, Integrity, Community!

Artificial Intelligence Disclosure: Brookfield Residential may use technology, including artificial intelligence tools, to assist in screening, assessing, and selecting candidates during the recruitment process.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an extensive list of all responsibilities, duties, and skills required.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. Accordingly, we will accommodate the needs of all qualified applicants with disabilities during the recruitment and selection process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

#LI-BT1 #BRP

Position Opening Reason

Backfill

We are proud to create a diverse environment and are proud to be an equal opportunity employer. Accordingly, we will accommodate the needs of all qualified applicants with disabilities during the recruitment and selection process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

The Brookfield Real Estate ecosystem spans the globe through multiple operating companies, all united by our core values. We cover every facet of real estate—from offices and retail spaces to logistics centers, residential homes, and hotels.

Across thousands of properties worldwide, we combine world-class expertise with deep local insights to drive exceptional value. Together, we transform neighborhoods and build lasting communities that stand the test of time. By leveraging the global scale of our operating companies and fostering trusted local partnerships, we collaborate seamlessly to support our communities and achieve shared success.