Deputy Store Manager CAN

South Shore Plaza; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the chocolate retail industry is seeking a Deputy Store Manager in Toronto. This role involves supervising staff, ensuring excellent customer service, and supporting store operations. The ideal candidate is a chocolate enthusiast with retail management experience and strong leadership skills, ready to contribute to a dynamic team.

Benefits

Free Dental, Vision, and Health Insurance

Life Insurance options

Additional discounts and perks

Chocolate at work

Qualifications

• At least one year of retail experience with increasing responsibilities.
• Strong leadership and customer service skills.
• Reliable with a flexible schedule.

Responsibilities

• Lead customer experience and motivate staff.
• Assist in managing product sales and inventory.
• Support Store Manager in daily operations.

Skills

Leadership

Customer Service

Staff Management

Detail-oriented

Proactive

Tools

Microsoft 365

POS systems

Job description

A Läderach Deputy (Assistant) Store Manager assists in supervising employees, exemplifies excellent customer service, and leads training initiatives. The ideal candidate is a chocolate enthusiast with proven experience in retail management and staff leadership. This role supports the Store Manager and Regional Manager in achieving store goals and quotas.

What you can expect in this role

• Lead an outstanding in-store customer experience and motivate staff to deliver top-tier service
• Assist in managing product sales, register duties, shop and shelf care, gift packaging, and order fulfillment
• Ensure accurate product merchandising and adherence to food safety protocols
• Help schedule staff shifts and coordinate store meetings and events
• Support the Store Manager in managing inventory and merchandising accuracy
• Contribute to maintaining store compliance and loss prevention standards
• Act as a key communicator of corporate values to customers and staff
• Manage store operations in the absence of the Store Manager
• Perform other responsibilities as assigned by the Store Manager

What we expect from you

• At least one year of retail experience with increasing responsibilities (e.g., from associate to shift lead or assistant manager)
• Strong leadership, staff management, and customer service skills
• Reliable with a flexible schedule, including availability for extended hours, weekends, and holidays
• Proficient in computer skills such as email, Microsoft 365, data entry, spreadsheets, and POS systems
• Detail-oriented and quality-minded
• Proactive and efficient
• Passionate about chocolate

Physical Requirements

• Ability to remain active and stand for long hours, often walking or standing in a fast-paced environment
• Capability to move quickly between tasks, assist multiple customers, and handle unexpected changes like restocking or reorganizing displays
• Physical agility for multitasking and staying organized
• Ability to bend, squat, reach high, and maintain cleanliness in the store
• Ability to lift 15-40 pounds as needed

Compensation Package

• Competitive pay
• Free Dental, Vision, and Health Insurance
• Life Insurance options
• Additional discounts and perks

What we offer you

• An engaging work environment with motivated colleagues
• Significant personal responsibility and the chance to contribute ideas
• Open feedback culture and training opportunities
• Chocolate at work
• Accessible locations

Founded in 1962, Läderach is a Swiss family-owned chocolatier employing over 2,500 people across more than 80 countries. Our headquarters in Glarus produces high-quality fresh chocolates and fosters innovation in agile teams. Our retail division includes over 200 chocolateries worldwide, offering unique chocolate experiences. We are committed to diversity and equal opportunity employment, welcoming applicants from all backgrounds.