Deputy Manager *New Centre Opening*

Splitsville Entertainment Inc.; Pickering; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

3 weeks vacation

Bonus eligibility

Food discounts

In-house training pathways

Long service awards

Medical and dental benefits

RRSP matching

Mental health support

Job summary

Splitsville Entertainment is looking for a Deputy Manager to lead our busy centre in Pickering, Ontario. You?ll receive a thorough induction and training across lanes, bar, diner, and amusements while supporting the Centre Manager to drive operations and financial targets.

You will inspire a large team, ensure exceptional guest experiences, and foster a safe, fun workplace. This role requires nights and weekends, a passion for service, and strong communication.

Qualifications

• Minimum management experience in retail or hospitality.
• Passion for guest service.
• Proven ability to deliver on financial targets.
• Experience inspiring and developing large teams.
• Willingness to work nights and weekends.
• Friendly, energetic attitude and strong communication.

Responsibilities

• Assist the Centre Manager with back-of-house duties and run exceptional front-of-house operations.
• Be hands-on across lanes, bar, diner and amusements to support performance.
• Help deliver financial targets and service standards across four key areas: lanes, bar, diner, amusements.
• Inspire and develop the team to provide outstanding service and memorable guest experiences.

Skills

Management experience

Guest service

Team leadership

Communications skills

Shift scheduling

Job description

The Why...

Join Splitsville as a Deputy Manager and in return you'll get:

• 3 weeks of vacation - increasing to 4 after one year of service
• The opportunity to earn bonus
• Discounts on food and $1 bowling
• Access to our in‑house training pathways
• Financial long service awards
• Medical and dental benefits
• RRSP matching plan
• Mental health support benefits

The What...

When joining Splitsville as a Deputy Manager, you will receive a thorough induction, to set you up for success and make sure you are fully trained across all areas of the busy centre, including the lanes, the bar and diner, and the amusements area.

Within our fast‑paced, dynamic world, Deputy Managers are trained across all key areas of the centre to support the effective operation of the business. The role is varied and exciting! Your responsibilities will range from supporting the Centre Manager with back of house duties, to running an exceptional operation front of house, being hands‑on across all areas of the busy centre.

You will support the Center Manager and team in delivering financial targets and service standards in the four key result areas: the lanes, the bar, the diner, and the amusements.

You will inspire the team to provide outstanding service for our guests, helping them to create great experiences and lasting memories in our center's, whilst ensuring a fun and safe environment.

You will encourage an environment where our Team Members are motivated and empowered to perform to the best of their ability, with plenty of opportunities to develop rewarding careers with us.

To be successful you will have:

• Management experience, ideally within a retail or restaurant setting
• A passion for guest service
• Evidence of delivering on financial targets, driving business and sales
• Evidence of inspiring and developing large teams
• A willingness to work nights and weekends
• Desire for success
• A friendly, energetic, enthusiastic and positive attitude
• The ability to work well as part of a team
• Excellent communication skills
• Experience with organizing and assigning shift tasks
• Experience working in a fast‑paced environment

The Who...

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state‑of‑the‑art 10‑pin bowling, high‑quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one‑of‑a‑kind experience.

At Splitsville we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.