Department Supervisor (Service Desk) Full-Time - 7062 Clareview

The Home Depot Canada; Edmonton; On-site; CAD 50,000 - 65,000; Full time

Benefits offered by this job

Health & dental benefits

Profit sharing

Stock purchase plan

Paid training

Tuition reimbursement

Shift premium (Overnight roles)

Job summary

The Home Depot Canada in Edmonton is seeking motivated individuals to join our team as a Department Supervisor. You will guide associates, build relationships with customers, and help deliver top-notch service across merchandising and product knowledge.

Join a supportive environment that values leadership, development, and teamwork. The role offers growth opportunities, comprehensive benefits, and a chance to influence store performance while learning every day.

Qualifications

• 1–2 years experience as a supervisor/leading teams.
• Excellent organizational, interpersonal and customer service skills.
• Excellent decision making ability and problem solving skills.
• Ability to work a flexible schedule including days, evenings and weekends.

Responsibilities

• Lead and inspire associates to provide exceptional customer service and drive sales.
• Ensure department staffing levels meet business needs.
• Manage associate performance through development, rewards, and feedback.
• Review sales and reports with the assistant manager to improve inventory and merchandising.
• Maintain 100% in stock and overhead organization plans.
• Investigate and resolve customer issues as appropriate.
• Communicate store sales, events and promotions through weekly department meetings.
• Ensure safety and asset protection standards and protocols are followed.

Skills

Leadership

Customer service

Merchandising

Staff planning

Performance management

Communication

Problem solving

Decision making

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store Management, Operations teams and external partners to gain the knowledge and support needed to successfully meet the needs of our business and achieve results.

What sets us apart?

• Health and Dental Benefits for Full Time associates
• Profit Sharing and Stock Purchase Plan
• Paid Training & Career Development
• Tuition Reimbursement
• 10% Shift Premium (Overnight Roles)

The Home Depot Values that inspire team work and comradery amongst department leaders and associates

What You Will Be Doing

• Leading and Inspiring associates to build relationships with our customers, associates & peers in order to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge
• Ensuring department staffing levels meet business needs
• Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback
• Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive sales
• Maintaining 100% in stock and overhead organizational plans
• Investigating, resolving and escalating customer issues as appropriate
• Communicating store sales, event and promotional activities through rallies and weekly department meetings
• Ensuring that all Safety and Asset Protection standards and protocols are clearly communicated and followed

What We Are Looking For

• Ability to work a flexible schedule; including days, evenings and weekends
• Excellent organizational, interpersonal and customer service skills
• Excellent decision making ability and problem solving skills
• 1-2 years experience as a supervisor / leading teams