Department Sales Manager, Hockey

Scholtastic; Whitby; Hybrid; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Benefits package

Employee discounts

Team culture

Hybrid environment

Product training

Job summary

Team Town Sports, part of the Sporting Life Group, is hiring a Department Sales Manager for Hockey in a fast-paced retail setting. You will lead a high-performing team to deliver exceptional customer experiences while hitting sales and profitability targets.

Bring 3–4 years of retail management experience, strong coaching skills, and a passion for sports. This hybrid role offers benefits, employee discounts, and opportunities to grow within a national brand.

Qualifications

• 3–4 years of retail management experience.
• Proven leadership and coaching skills.
• Strong customer service and communication skills.

Responsibilities

• Create an environment where the customer is at the centre of what we do.
• Lead and develop a high-performing Hockey department team.
• Ensure inventory and presentation meet company standards.
• Drive sales and profitability through engaged staff and effective coaching.

Skills

Retail management

Leadership

Customer service

Communication

Job description

Team Town Sports is a proudly Canadian retailer, dedicated to supporting athletes of all ages and skill levels.

From hockey and soccer to baseball, basketball, we offer the best gear for over 13 sports and expert services for those who play to compete and play for fun.

As part of Sporting Life Group, alongside Sporting Life and Golf Town, we are the home for all team sports athletes.

Why Work Here?

• Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you.
• Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
• Team-first culture that celebrates an active, sports lifestyle.
• Fun, fast-paced hybrid environment where your passion for sport and style belongs.
• Vendor Pro Deals and expert product training to fuel your knowledge and performance.
• A salary range of $45,000 to $50,000 (dependent on experience), bonus, and opportunities to grow your career in the sports lifestyle.

What You'll Do:

As the Department Sales Manager for Hockey, at Team Town Sports, you will manage and inspire a high-performing team to deliver exceptional customer experiences and a world-class retail environment while achieving sales and profitability goals.

You will lead with passion, embodying the principles of the Game Ready Program, which is built on the same values that guide high performing teams in sports: preparation, consistency, accountability, and continuous improvement.

Customer Service

• Create an environment where the customer is at the centre of what we do.
• Ensure sales staff maintain high service standards, offering personalized product recommendations and support.
• Model customer service for associates and promote sales whenever interacting with associates and customers.

Merchandise Presentation

• Ensure department is well stocked, priced and displayed per company standards to maximize the opportunity for sales.
• Communicate regularly with management on product requests, outs, hot items and inventory concerns, as well as staffing requirements.
• Ensure stockroom is maintained per the company standards.

Leadership, Accountability & Team Development

• Build a culture of engagement and accountability by fostering an inclusive team atmosphere where everyone knows their role and responsibilities.
• Lead by example, setting high expectations for the team in terms of energy, effort, and attitude, ensuring all team members are 'Game Ready' each day.
• Coach, develop, and mentor your team, sharing best practices and guiding them through continuous learning.
• Manage department operations to maximize productivity and ensure profitability, following the systems and playbooks set by Team Town Sports.

Inventory Management and Compliance

• Oversee inventory levels, ensuring proper replenishment and merchandising to meet sales targets.
• Control inventory shortages by adhering to loss prevention practices and ensuring accurate stock management.
• Prioritize the safety and well-being of all team members by ensuring adherence to health and safety standards.

What You'll Bring;

• 3 - 4 years of retail management experience.
• Embody our core principles bringing a friendly, energetic, and enthusiastic attitude to everything you do.
• Creative abilities as they apply to visual merchandising.
• Proven leadership skills with a focus on coaching and team development.
• Strong customer service and communication skills with the ability to connect with customers and team members alike.
• Excellent time management, organizational, and multitasking abilities, with a focus on driving results.
• In-depth product knowledge of performance apparel, footwear, and fanwear.
• A passion for sports and a commitment to delivering exceptional customer experiences.

AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.

This posting is for an open existing role in our organisation.

Sporting Life Group Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Group Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.