Department Sales Manager, Hockey

RiseMe; Whitby; On-site; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Benefits package

Employee discounts

Hybrid environment

Vendor deals

Job summary

Team Town Sports in Canada is seeking a Department Sales Manager for Hockey to lead a high-performing team and deliver a world-class retail experience while achieving sales and profitability targets.

You will coach, develop, and mentor staff, manage inventory and merchandising, and uphold health and safety standards in a hybrid retail environment. Compensation ranges from CAD 45,000 to CAD 50,000 with bonus and growth opportunities.

Qualifications

• 3–4 years of retail management experience.
• Strong leadership and coaching skills with a focus on team development.
• Excellent customer service and communication abilities.
• Ability to manage inventory, merchandising, and store operations.

Responsibilities

• Customer Service: Create an environment where the customer is at the centre of what we do and drive high service standards.
• Merchandise Presentation: Ensure department is well stocked, priced and displayed per standards to maximize sales.
• Leadership, Accountability & Team Development: Build a culture of engagement and accountability and mentor your team.
• Inventory Management and Compliance: Oversee inventory levels and safe, compliant stock handling.

Skills

Retail management

Leadership

Customer service

Merchandising

Team development

Communication

Job description

Team Town Sports is a proudly Canadian retailer, dedicated to supporting athletes of all ages and skill levels.

From hockey and soccer to baseball, basketball, we offer the best gear for over 13 sports and expert services for those who play to compete and play for fun.

As part of Sporting Life Group, alongside Sporting Life and Golf Town, we are the home for all team sports athletes.

Why Work Here?

• Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you.
• Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family.
• Team-first culture that celebrates an active, sports lifestyle.
• Fun, fast-paced hybrid environment where your passion for sport and style belongs.
• Vendor Pro Deals and expert product training to fuel your knowledge and performance.
• A salary range of $45,000 to $50,000 (dependent on experience), bonus, and opportunities to grow your career in the sports lifestyle.

What You'll Do:

As the Department Sales Manager for Hockey, at Team Town Sports, you will manage and inspire a high-performing team to deliver exceptional customer experiences and a world-class retail environment while achieving sales and profitability goals.

You will lead with passion, embodying the principles of the Game Ready Program, which is built on the same values that guide high performing teams in sports: preparation, consistency, accountability, and continuous improvement.

Customer Service

• Create an environment where the customer is at the centre of what we do.
• Ensure sales staff maintain high service standards, offering personalized product recommendations and support.
• Model customer service for associates and promote sales whenever interacting with associates and customers.

Merchandise Presentation

• Ensure department is well stocked, priced and displayed per company standards to maximize the opportunity for sales.
• Communicate regularly with management on product requests, outs, hot items and inventory concerns, as well as staffing requirements.
• Ensure stockroom is maintained per the company standards.

Leadership, Accountability & Team Development

• Build a culture of engagement and accountability by fostering an inclusive team atmosphere where everyone knows their role and responsibilities.
• Lead by example, setting high expectations for the team in terms of energy, effort, and attitude, ensuring all team members are 'Game Ready' each day.
• Coach, develop, and mentor your team, sharing best practices and guiding them through continuous learning.
• Manage department operations to maximize productivity and ensure profitability, following the systems and playbooks set by Team Town Sports.

Inventory Management and Compliance

• Oversee inventory levels, ensuring proper replenishment and merchandising to meet sales targets.
• Control inventory shortages by adhering to loss prevention practices and ensuring accurate stock management.
• Prioritize the safety and well-being of all team members by ensuring adherence to health and safety standards.

What You'll Bring;

• 3 - 4 years of retail management experience.
• Embody our core principles bringing a friendly, energetic, and enthusiastic attitude to everything you do.
• Creative abilities as they apply to visual merchandising.
• Proven leadership skills with a focus on coaching and team development.
• Strong customer service and communication skills with the ability to connect with customers and team members alike.
• Excellent time management, organizational, and multitasking abilities, with a focus on driving results.
• In-depth product knowledge of performance apparel, footwear, and fanwear.
• A passion for sports and a commitment to delivering exceptional customer experiences.

AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.

This posting is for an open existing role in our organisation.

Sporting Life Group Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Group Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.

AI is used as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.

This posting is for an open existing role in our organisation.

Team Town Sports is an equal opportunity employer committed to providing accommodations for people with disabilities. In accordance with applicable laws, please advise a representative of the Human Resources team of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.