Department Manager - Home Improvement & Flooring Leader

Kent Building Supplies Inc.; Gander; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Wellness program

EAP

Employee discounts

Medical benefits

RRSP matching

PTO

Job summary

Kent Building Supplies Inc. in Gander, Newfoundland and Labrador, is seeking a Department Manager to lead a team, drive sales, manage inventory, and ensure an exceptional customer experience.

This leadership role combines frontline retail expertise with people management, merchandising planning, and loss prevention to protect assets and foster a high‑performing, customer‑focused store.

Qualifications

• Proven ability to lead and motivate a team in a fast-paced retail setting.
• Strong organizational and problem-solving skills.
• Demonstrates a passion for customer service and a commitment to achieving sales goals.
• Previous experience in retail sales and team supervision is preferred.
• Product knowledge within the department is considered an asset.

Responsibilities

• Lead the department by setting the example in safety, customer service, and visual merchandising standards.
• Drive sales by actively engaging with customers, analyzing performance metrics, and implementing action plans to meet targets.
• Communicate priorities clearly to associates and ensure they have the tools, training, and support needed to succeed.
• Coach and develop team members through regular feedback, performance conversations, and identifying growth opportunities.
• Resolve associate and customer concerns professionally, promoting a respectful and inclusive store culture.
• Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.

Skills

People leadership

Retail leadership

Customer service

Team supervision

Job description

Kent Building Supplies Inc. in Gander, Newfoundland and Labrador, is seeking a Department Manager to lead a team, drive sales, manage inventory, and ensure an exceptional customer experience.

This leadership role combines frontline retail expertise with people management, merchandising planning, and loss prevention to protect assets and foster a high‑performing, customer‑focused store.