Dental Receptionist

Westridge HR; Niagara Falls; On-site; CAD 30,000 - 60,000; Full time

Job summary

A dental clinic in Niagara Falls is seeking a full-time Dental Receptionist to manage patient interactions and clinic operations. The ideal candidate will have a minimum of one year in a dental reception role, strong organizational skills, and knowledge of dental insurance processes, including Canadian Dental Care Plan. This position offers a competitive hourly wage and a supportive work environment focused on patient care and teamwork.

Benefits

Steady schedule: Monday to Thursday (9:00 a.m. to 5:00 p.m.)

Professional growth opportunities

Respectful work environment

Qualifications

• Detail-oriented dental professional thriving in a fast-paced environment.
• Familiarity with CDCP processes and submitting pre-determinations.
• Ability to remain composed in a busy environment.

Responsibilities

• Greet and register patients.
• Manage appointment scheduling.
• Process payments and issue receipts.
• Submit insurance claims.

Skills

Excellent interpersonal skills

Organizational skills

Attention to detail

Professionalism

Education

Minimum 1 year of dental reception experience

Tools

QuickBooks

Job description

Dental Receptionist (Full-Time)
Be the welcoming face of a Niagara dental clinic — where professionalism, precision, and patient care come together.


Westridge HR Professionals is pleased to be recruiting on behalf of a trusted client — a Niagara Falls dental clinic with a focus on tooth replacement services — as they welcome a new Receptionist to their front desk. Serving the community for nearly 10 years now, the clinic is dedicated to providing quality care while building a stronger, more respectful and collaborative team culture.

This is a regular full-time opportunity for a detail-oriented dental professional who thrives in a fast-paced environment, excels in patient service, and brings working knowledge of dental insurance systems including the Canadian Dental Care Plan (CDCP).


Your Role: Keep the Clinic Running Smoothly and Professionally
As the front-line point of contact for patients, you’ll play a key role in ensuring both operational flow and positive patient experience:

• Greet and welcome patients with professionalism and warmth; register arrivals and update personal and medical information.
• Manage appointment scheduling by confirming, adjusting, and optimizing the daily calendar for efficiency.
• Answer phones and respond to inquiries by phone, email, and in person, ensuring timely and accurate communication.
• Process payments and issue receipts while maintaining up-to-date financial records.
• Submit insurance claims and predeterminations, including those for CDCP and AccertaWorks, and verify patient coverage.
• Coordinate with denturists and dental technicians to monitor patient case progress and ensure seamless communication.
• Maintain accurate and confidential patient records in both digital and paper formats.
• Enter clinic expenses into QuickBooks or similar software to assist with bookkeeping and financial tracking.
• Support basic clinical flow by wiping and resetting operatories between patients when needed.
• Keep the reception area clean and inviting, creating a professional and welcoming atmosphere.
• Follow all clinic policies and uphold patient confidentiality in all aspects of your work.
• Foster a respectful, team-focused work environment through professional communication and thoughtful collaboration.

What You Bring: Skill, Maturity, and a Service-First Approach

• Minimum 1 year of dental reception experience (required)
• Familiarity with CDCP processes and submitting pre-determinations
• Working knowledge of dental scheduling and billing systems
• Experience with QuickBooks or similar bookkeeping software (asset)
• Excellent interpersonal, communication, and organizational skills
• Ability to remain composed and courteous in a busy environment
• High attention to detail, with a strong sense of discretion and professionalism
• A desire to contribute to a team culture that values respect, communication, and patient care

What’s Offered: A Stable Role with Real Impact

• $25.00–$27.00/hour, depending on experience
• Steady schedule: Monday to Thursday (9:00 a.m. to 5:00 p.m.), Friday (9:00 a.m. to 2:00 p.m.)
• A key role in a growing clinic where your contributions are visible and appreciated
• A workplace that prioritizes respectful communication and strong professional relationships

Let’s Connect – We’d Love to Hear From You
If you're a dedicated dental receptionist looking for a rewarding role in a clinic that values professionalism, teamwork, and quality care, Apply Here with a current resume outlining your experience.

We thank all applicants for their interest, but only those advancing through the selection process will be contacted.

Westridge HR Professionals and our client are equal opportunity employers dedicated to building a diverse workforce. We may use AI technologies in our recruitment process to improve efficiency, fairness, and effectiveness in selecting qualified candidates. We are committed to fostering an inclusive, accessible environment where everyone can reach their full potential and comply with all relevant legislation, including providing accommodations for applicants with disabilities. Please let us know if you need accommodation during any stage of the process.