Dental Receptionist

Westridge HR; Niagara Falls; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local dental clinic in Niagara Falls is seeking a full-time Dental Receptionist to provide excellent patient service and manage the front desk operations. The ideal candidate will have at least one year of experience in a dental setting and a solid understanding of dental insurance processes. Offering a salary of $25.00 – $27.00 per hour, this role supports a patient-centered and professional environment.

Benefits

Competitive salary

Steady schedule: Monday to Thursday 9am-5pm, Friday 9am-2pm

Visible contributions in a growing clinic

Respectful communication and strong relationships

Qualifications

• Minimum 1 year of dental reception experience required.
• Familiarity with CDCP processes and submitting pre-determinations.
• Working knowledge of dental scheduling and billing systems.
• Experience with QuickBooks or similar bookkeeping software is an asset.
• Excellent interpersonal communication and organizational skills.
• Ability to remain composed and courteous in a busy environment.
• High attention to detail with a strong sense of discretion and professionalism.
• Desire to contribute to a team culture valuing respect and patient care.

Responsibilities

• Greet and welcome patients professionally; register arrivals.
• Manage appointment scheduling for efficiency.
• Answer phones and respond to inquiries promptly.
• Process payments and maintain financial records.
• Submit insurance claims and verify patient coverage.
• Coordinate with denturists to monitor patient progress.
• Maintain accurate patient records, both digital and paper.
• Support clinic flow by resetting operatories.
• Keep reception area clean and welcoming.

Skills

Customer Service

Dentrix

Computer Skills

Dental Receptionist

Chairside Assisting

Office Experience

Dental Office Experience

Front Desk

Medical Imaging

Eaglesoft

Dental Assisting

Phone Etiquette

Tools

QuickBooks

Job description

Dental Receptionist (Full-Time)

Overview

Be the welcoming face of a Niagara dental clinic where professionalism, precision and patient care come together.

Westridge HR Professionals is pleased to be recruiting on behalf of a trusted client, a Niagara Falls dental clinic with a focus on tooth replacement services. They welcome a new Receptionist to their front desk. Serving the community for nearly 10 years, the clinic is dedicated to providing quality care while building a stronger, more respectful and collaborative team culture.

This is a regular full-time opportunity for a detail-oriented dental professional who thrives in a fast-paced environment, excels in patient service, and brings working knowledge of dental insurance systems including the Canadian Dental Care Plan (CDCP).

Responsibilities

• Greet and welcome patients with professionalism and warmth; register arrivals and update personal and medical information.
• Manage appointment scheduling by confirming, adjusting, and optimizing the daily calendar for efficiency.
• Answer phones and respond to inquiries by phone, email, and in person ensuring timely and accurate communication.
• Process payments and issue receipts while maintaining up-to-date financial records.
• Submit insurance claims and predeterminations including those for CDCP and AccertaWorks and verify patient coverage.
• Coordinate with denturists and dental technicians to monitor patient case progress and ensure seamless communication.
• Maintain accurate and confidential patient records in both digital and paper formats.
• Enter clinic expenses into QuickBooks or similar software to assist with bookkeeping and financial tracking.
• Support basic clinical flow by wiping and resetting operatories between patients when needed.
• Keep the reception area clean and inviting creating a professional and welcoming atmosphere.
• Follow all clinic policies and uphold patient confidentiality in all aspects of your work.
• Foster a respectful team-focused work environment through professional communication and thoughtful collaboration.

Qualifications

• Minimum 1 year of dental reception experience (required)
• Familiarity with CDCP processes and submitting pre-determinations
• Working knowledge of dental scheduling and billing systems
• Experience with QuickBooks or similar bookkeeping software (asset)
• Excellent interpersonal communication and organizational skills
• Ability to remain composed and courteous in a busy environment
• High attention to detail with a strong sense of discretion and professionalism
• A desire to contribute to a team culture that values respect communication and patient care

What’s Offered

• 25.00–27.00 per hour depending on experience
• Steady schedule: Monday to Thursday (9:00 a.m. to 5:00 p.m.), Friday (9:00 a.m. to 2:00 p.m.)
• A key role in a growing clinic where your contributions are visible and appreciated
• A workplace that prioritizes respectful communication and strong professional relationships

Let’s Connect

If you’re a dedicated dental receptionist looking for a rewarding role in a clinic that values professionalism, teamwork and quality care, apply here with a current resume outlining your experience.

We thank all applicants for their interest, but only those advancing through the selection process will be contacted.

Westridge HR Professionals and our client are equal opportunity employers dedicated to building a diverse workforce. We may use AI technologies in our recruitment process to improve efficiency, fairness and effectiveness in selecting qualified candidates. We are committed to fostering an inclusive, accessible environment where everyone can reach their full potential and comply with all relevant legislation, including providing accommodations for applicants with disabilities. Please let us know if you need accommodations during any stage of the process.

Key Skills

Customer Service, Dentrix, Computer Skills, Dental Receptionist, Chairside Assisting, Office Experience, Dental Office Experience, Front Desk, Medical Imaging, Eaglesoft, Dental Assisting, Phone Etiquette

Employment Type

Hourly

Experience

Years

Vacancy

1

Salary

25 - 27