Dental Patient Experience Coordinator

Dentalcorp Health Services LTD.; Canada; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Uniform allowance

Paid sick days

Job summary

Dentalcorp Health Services LTD. in Hanover, Canada, is seeking a Dental Administrator to welcome patients, optimize the appointment schedule, and maintain accurate records in a modern orthodontic-focused clinic. The role requires a minimum of 1 year in dental administration and experience with dental software; clinical background is an asset. The position offers a 4–5 day work week, no weekends, and a pay rate of $21.00–$24.00 per hour.

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Dental Administration

Dental software

Clinical background

Job description

Dentalcorp Health Services LTD. in Hanover, Canada, is seeking a Dental Administrator to welcome patients, optimize the appointment schedule, and maintain accurate records in a modern orthodontic-focused clinic. The role requires a minimum of 1 year in dental administration and experience with dental software; clinical background is an asset. The position offers a 4–5 day work week, no weekends, and a pay rate of $21.00–$24.00 per hour.