Dental Patient Care Coordinator

Socket.dev; London; On-site; CAD 36,000 - 39,000; Full time

Job summary

Spencer Dentistry in London, Ontario is seeking a compassionate Dental Patient Care Coordinator to be the first point of contact for patients. This full-time role blends front-desk reception with administrative support, using Open Dental and digital tools to ensure a smooth patient experience.

You will manage calls and appointments, maintain patient records, coordinate with the clinical team, discuss treatment plans and insurance details, and help keep the office organized and welcoming for

Qualifications

• Minimum 1 year of dental administration experience.
• Strong knowledge of dental terminology and office procedures.
• Excellent verbal, written, and interpersonal communication skills.
• Experience with Open Dental software is an asset.
• Ability to multitask effectively while maintaining accuracy and attention to detail.
• Professional presentation, positive attitude, and patient-centered mindset.
• Ability to work collaboratively in a busy, team-oriented clinical environment.

Responsibilities

• Greet patients and assist with check-in.
• Manage inbound/outbound calls: schedule appointments, answer inquiries, and support patient needs.
• Maintain accurate patient records using Open Dental.
• Process patient information, insurance details, and claims according to office policies.
• Coordinate with the clinical team to ensure smooth and efficient patient flow.
• Support treatment plan coordination and financial discussions.
• Complete administrative duties including filing, data entry, email correspondence, and document preparation.
• Maintain a clean, organized front desk and reception area.
• Assist with monitoring and ordering office supplies.

Skills

Dental administration

Communication skills

Multitasking

Team player

Tools

Open Dental

SIDEXIS

PrimeScan

CEREC

Job description

Thank you for your interest in joining True North DPO.

We’re always excited to connect with passionate, patient-centered professionals who want to make a meaningful impact. If this opportunity aligns with your experience and goals, we encourage you to apply. Our Talent Team will review your application, and if there’s a strong match, we’ll be in touch to discuss next steps.

Dental Patient Care Coordinator

Practice: Spencer Dentistry Location: London Website: https://www.spencerdentistry.ca Role Type: Full-Time Role Hours: Monday, 8:30 a.m.–5:00 p.m. | Tuesday, 11:00 a.m.–7:00 p.m. | Wednesday, 8:30 a.m.–5:00 p.m. | Thursday, 8:30 a.m.–4:00 p.m. | Friday, 7:30 a.m.–2:00 p.m.

Job Overview

Spencer Dentistry is a family-friendly, patient-centered, moderndental practice dedicated to providing exceptional care in a welcoming and supportive environment.

We are seeking a compassionate, organized, and service-oriented Dental Patient Care Coordinator to join our team. This is an exciting opportunity to become part of a friendly, supportive, and growing dental office.

As the first point of contact for our patients, you will play a key role in delivering an outstanding patient experience while supporting the administrative operations of the practice. The ideal candidate has excellent communication skills, strong attention to detail, and familiarity with dental terminology and office procedures.

Key Responsibilities

• Greet patients warmly upon arrival and assist with check-in procedures.
• Manage inbound/outbound calls: schedule appointments, answer inquiries, and support patient needs.
• Maintain accurate patient records using Open Dental.
• Process patient information, insurance details, and claims according to office policies.
• Coordinate with the clinical team to ensure smooth and efficient patient flow.
• Support treatment plan coordination and financial discussions, when required.
• Complete administrative duties including filing, data entry, email correspondence, and document preparation.
• Maintain a clean, organized, and professional front desk and reception area.
• Assist with monitoring and ordering office supplies.

Qualifications

• Minimum 1 year of dental administration experience
• Strong knowledge of dental terminology and office procedures.
• Excellent verbal, written, and interpersonal communication skills.
• Experience with Open Dental software is an asset.
• Ability to multitask effectively while maintaining accuracy and attention to detail.
• Professional presentation, positive attitude, and patient-centered mindset.
• Ability to work collaboratively in a busy, team-oriented clinical environment.

Practice Snapshot

Practice Name: Spencer Dentistry

Location: London, Ontario

Operatories

• Total Operatories: 7
• Hygiene Operatories: 5
• Dentist (DDS) Operatories: 2

Clinical Team Structure

• Number of Hygienists per Day:
• Monday: 5
• Tuesday: 5
• Wednesday: 5
• Thursday: 4
• Friday: 2
• Saturday: 1

Office Environment & Culture

We are a friendly and supportive dental office with a positive, collaborative atmosphere. Our team works closely together to ensure every patient receives an exceptional and welcoming experience.

Technology & Software

• Practice Management Software: Open Dental
• Digital Tools: SIDEXIS, PrimeScan, CEREC

Neighborhood Highlights / Landmarks

Spencer Dentistry is conveniently located in a well-established business area within a strip plaza, offering ample parking and easy accessibility for both patients and staff.

Compensation

Pay Range: $26.00–$28.00 per hour. Compensation is commensurate with experience and skills.

Ready to Take the Next Step?

If you’re looking to join a team that is rooted in trust, guided by excellence, and committed to elevating patient care through innovation and digital dentistry, this is the place for you. We are a values-driven organization that empowers our teams, invests in growth, and embraces modern technology to deliver a truly exceptional patient experience.

If you want to make a meaningful impact every day, be supported by a collaborative culture, and grow your career within a forward-thinking dental network, we would love to meet you.

Thank you for considering a career with True North DPO.

If this role isn’t the perfect fit, we hope you’ll stay connected. We’re growing quickly, and new opportunities across our network continue to open. We encourage you to check back regularly and follow us for updates as our teams expand.