Dental Office Manager: Lead Ops, Growth & Patient Experience

Oceandental; Burnaby; Hybrid; CAD 78,000 - 85,000; Full time

Job summary

Ocean Dental in Burnaby, BC is seeking a Dental Office Manager who leads operations, fosters team development, and delivers outstanding patient service.

The role focuses on operational planning, staffing, budgeting, and ensuring regulatory compliance while guiding a friendly, modern practice toward continued growth. You will partner with leadership to implement programs, manage scheduling, payroll, and vendor relationships, while maintaining a patient‑centered culture and high standards of care.

Qualifications

• University or college diploma in business or office administration.
• 3-5 years experience as a Dental Practice Lead or Dental Practice Manager.
• Experience with dental software and Microsoft Office preferred.
• Strong budgeting and forecasting experience.

Responsibilities

• Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence and develop strategies to increase organic patient growth.
• Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team
• Compliance & Patient Safety
• Partner with Compliance, DC Institute and Human Resources to ensure the clinic is fully compliant and meets the provincial health regulation standards
• Manage and oversee all compliance programs within the practice, while leading by example to ensure patient safety is a top priority
• Work in accordance with the practice’s Health and Safety Policies and Procedures and in compliance with applicable provincial legislation
• Lead, coach and motivate the team to improve productivity, engagement and retention of patients
• Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives …
• Support recruitment efforts to interview dental professionals and assess for best fit
• Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process …

Skills

Leadership

Budgeting

Staff management

Recruitment support

Payroll administration

Education

University or College Diploma in business or office administration

Tools

Dental software systems

Microsoft Office

Job description

Ocean Dental in Burnaby, BC is seeking a Dental Office Manager who leads operations, fosters team development, and delivers outstanding patient service.

The role focuses on operational planning, staffing, budgeting, and ensuring regulatory compliance while guiding a friendly, modern practice toward continued growth. You will partner with leadership to implement programs, manage scheduling, payroll, and vendor relationships, while maintaining a patient‑centered culture and high standards of care.