Dental Administrator - McMillan Dentistry

hellodent; Fredericton; On-site; CAD 38,000 - 48,000; Full time

Benefits offered by this job

RRSP matching

Total rewards package

Gym discounts

Insurance savings

Entertainment deals

Employee Assistance Program

Job summary

McMillan Dentistry is seeking a friendly Dental Administrative professional to greet patients, manage the appointment book, and maintain accurate patient records in a modern, patient-focused clinic. You will handle recalls, answer calls, coordinate referrals, file charts, and assist with billing and insurance claims, all with a professional, positive approach.

The role requires at least one year of dental administration experience and familiarity with dental software; clinical background is an

Qualifications

• Minimum 1 year of dental administration experience.
• Experience with dental software programs.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Dental administration

Dental software

Education

Clinical background

Job description

Get to Know Us:

At McMillan Dentistry, we are committed to providing exceptional dental care in a welcoming, patient-focused environment. Our team takes pride in creating positive experiences for patients of all ages, with a focus on comfort, compassion, and personalized care. We offer a comprehensive range of preventive, restorative, and cosmetic dental services to help our community achieve and maintain healthy smiles.

We believe that great patient care starts with a supportive team culture. From our modern clinic and convenient amenities to our commitment to making every visit as stress-free as possible, we strive to create an environment where both patients and team members feel valued, respected, and supported.

Schedule:

• Full time hours
• Monday - Friday
• 9:00 AM - 5:00 PM

What Sets Us Apart:

• Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms
• Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
• Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
• Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth

Your Role:

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

About You:

• Minimum 1 year of Dental Administration experience is required
• Experience with dental software programs is required
• Clinical background is considered an asset

Application Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.