Dental Administrator - Gladstone Dental Centre

Dental Corporation of America (DCA); Halifax; On-site; CAD 42,000 - 54,000; Full time

Job summary

Gladstone Dental Centre in Halifax, Canada, is seeking a friendly dental administrator to welcome patients, manage scheduling, and maintain accurate patient records. You will optimize daily appointments and handle recalls.

Role requires at least 1 year in dental administration and familiarity with dental software. You’ll process referrals, handle billing and insurance inquiries, and support the practice’s growth within the dentalcorp network.

Qualifications

• Minimum 1 year of Dental Administration experience.
• Experience with dental software programs is required.
• Clinical background is considered an asset.
• Candidates must be legally eligible to work in Canada.

Responsibilities

• Welcome and assist patients upon arrival.
• Optimize the daily appointment schedule for full utilization with minimal gaps.
• Manage the recall system and patient records.
• Handle calls, scheduling, confirmations, and cancellations.
• Process referrals and organize patient charts.
• Complete billing, process payments, and submit insurance claims.

Skills

Dental administration

Scheduling

Customer service

Phone handling

Tools

Dental software

Job description

Get to Know Us:Gladstone Dental Centre has proudly served the Halifax community for many years, providing a wide range of dental services, from general dentistry to cosmetics, Invisalign, dental implants, root canals, wisdom teeth extractions, and sedation options.Located in the Gladstone Professional Building on North Street, next to Sobeys, we offer extended hours to accommodate busy schedules, including before and after work and school for emergency dental services.We are dedicated to exceptional dental care, reflected in our 4.7-star rating on Google Reviews. Our commitment to continuous learning and innovative technology sets us apart. Joining our team means you’ll work within the dentalcorp network, gaining access to top clinicians, advanced treatment technologies, and excellent training and development opportunities.Halifax, known for its friendly atmosphere, affordable living, and stunning ocean views, provides a great backdrop for your career. Enjoy beautiful parks, hiking trails, and a vibrant community that makes it an ideal place for both professionals and families. We invite you to be part of our exceptional team and experience the benefits of working in such a thriving city.Schedule:Full time hours - Clinic hours are:Monday - 8:00 AM - 7:00 PMTuesday - 8:00 AM - 6:00 PMWednesday - 8:00 AM - 6:00 PMThursday - 8:00 AM - 6:00 PMFriday - 8:00 AM - 4:00 PMWhat Sets Us Apart:Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your termsBrilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance ProgramBuild Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growthCulture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growthYour Role:Welcome and assist patients upon arrival, creating a warm and positive first impressionOptimize the daily appointment schedule to ensure full utilization with minimal gapsEffectively manage the recall system and maintain accurate, up-to-date patient recordsHandle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellationsProcess referral letters and other patient correspondence from providers; organize, manage, and file all patient records and chartsProactively manage potential cancellations and address objections to encourage patients to keep their appointmentsComplete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive mannerAbout You:Minimum 1 year of Dental Administration experience is requiredExperience with dental software programs is requiredClinical background is considered an assetApplication Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.