Dental Administrative Assistant

Southwest Ontario Aboriginal Health Access Centre; London; Hybrid; CAD 46,000 - 58,000; Full time

Benefits offered by this job

Comprehensive health

Dental benefits

EFAP

Life insurance

Pension HOOPP

Job summary

Southwest Ontario Aboriginal Health Access Centre (SOAHAC) seeks a Dental Administrative Assistant to join the London dental clinic team, with occasional travel to support the Muncey clinic. You will handle registrations, scheduling, billing, and claims processing, contributing to efficient clinic operations and patient experience.

Reporting to the Dental Supervisor, you will generate reports, verify eligibility for NIHB/HSO/CDCP/OSDCP, and support a culturally safe, high-quality dental service.

Qualifications

• Dental Office Administration certificate from an accredited college.
• Minimum of 5 years of experience in dental reception and billing.
• In-depth knowledge of dental billing codes, insurance verification, and claims submission processes.
• Familiarity with Ontario dental public health programs (e.g., HSO, CDCP, OSDCP) is an asset.
• Proficient in dental practice management software and Microsoft Office.

Responsibilities

• Greet and register clients with professionalism, warmth, and cultural sensitivity.
• Schedule, reschedule, confirm, and manage client appointments to optimize provider time and reduce no-shows.
• Manage cancellations and follow-up appointments with attention to client care and clinic flow.
• Verify insurance and government program eligibility, and assist clients in understanding their coverage and financial responsibilities.
• Submit and track claims for NIHB, HSO, CDCP, OSDCP, and private insurers in accordance with program requirements.
• Monitor accounts receivable, follow up on unpaid or denied claims, and resolve billing discrepancies.
• Collect payments, process billing transactions, and maintain accurate financial records.
• Generate reports on patient flow, revenue, and other key performance indicators to support clinic operations.
• Maintain up-to-date and compliant client records in accordance with privacy regulations.
• Provide clear and compassionate communication regarding billing, appointments, and clinic policies.
• Act as a liaison between clients, dental providers, and external insurers.
• Support the dental team and clinic manager with administrative and operational tasks as required.
• Participate in training and quality improvement initiatives.
• Work occasional extended hours as needed.
• Perform other duties as assigned by the Dental Supervisor.
• Must be able to travel between work locations as required to meet operational needs, including travel between the London and Muncey sites on occasion, with access to reliable transportation.

Skills

Interpersonal communication

Time management

Multitasking

Attention to detail

Education

Dental Office Administration certificate

Tools

ABELDent

Microsoft Office

Job description

FT Dental Administrative Assistant

Status: Full-time, Permanent

Location: London, ON

Hours: 35 hours/week (5 days)

Salary: $46,027 to $57,534

Paid Time Off: 3 weeks’ vacation, 12 health & 3 personal days, 5 spiritual/cultural days, professional development and your birthday off

Benefits: Comprehensive health, dental, EFAP, life insurance, and more

Pension: HOOPP (defined benefit plan)

Posting Date: July 20, 2026

Deadline: Open Until Filled

Southwest Ontario Aboriginal Health Access Centre (SOAHAC) is a diverse, dynamic, multiservice Indigenous health and wellness agency. We strive to provide quality, wholistic health services by sharing and promoting traditional and western health practices to enable people to live in a more balanced state of well-being. SOAHAC provides services to Indigenous people including those who live on and off reserve, status, non-status, Inuit, and Metis within the Southwest, Waterloo Wellington and Erie St Clair regions. SOAHAC has a mandate of ensuring that health services are accessible, of high quality, and are culturally appropriate. It is SOAHAC’s objective to build health care capacity within Indigenous communities. Currently, we are seeking the services of a Dental Administrative Assistant to join our dental clinic team to work at the London SOAHAC Dental Clinic with occasional travel to support our Muncey Dental Clinic.

Reporting to the Dental Supervisor, the Dental Administrative Assistant will be instrumental in elevating the operational efficiency of the dental clinics and will play a key role in client experience as well as handling books, rescheduling, cancellations and managing insurance claims, verifications and billings. The Dental Administrative Assistant will be responsible for report generation, reporting on patient flow, revenue and other metrics to assist with clinic management.

Responsibilities

• Greet and register clients with professionalism, warmth, and cultural sensitivity
• Schedule, reschedule, confirm, and manage client appointments to optimize provider time and reduce no-shows
• Manage cancellations and follow-up appointments with attention to client care and clinic flow
• Verify insurance and government program eligibility, and assist clients in understanding their coverage and financial responsibilities
• Submit and track claims for NIHB, HSO, CDCP, OSDCP, and private insurers in accordance with program requirements
• Monitor accounts receivable, follow up on unpaid or denied claims, and resolve billing discrepancies
• Collect payments, process billing transactions, and maintain accurate financial records
• Generate reports on patient flow, revenue, and other key performance indicators to support clinic operations
• Maintain up-to-date and compliant client records in accordance with privacy regulations
• Provide clear and compassionate communication regarding billing, appointments, and clinic policies
• Act as a liaison between clients, dental providers, and external insurers
• Support the dental team and clinic manager with administrative and operational tasks as required
• Participate in training and quality improvement initiatives
• Work occasional extended hours as needed
• Perform other duties as assigned by the Dental Supervisor
• Must be able to travel between work locations as required to meet operational needs, including travel between the London and Muncey sites on occasion, with access to reliable transportation.

Requirements

• Dental Office Administration certificate from an accredited college

• Minimum of 5 years of experience in dental reception and billing, with a strong preference for experience handling NIHB and other government dental programs
• In-depth knowledge of dental billing codes, insurance verification, and claims submission processes
• Familiarity with Ontario dental public health programs (e.g., HSO, CDCP, OSDCP) is an asset
• Proficient in dental practice management software, ideally ABELDent, and Microsoft Office applications
• Exceptional organizational and time-management skills with the ability to multitask and problem-solve in a fast-paced environment
• Strong interpersonal and communication skills, demonstrating professionalism, empathy, and cultural sensitivity when working with diverse populations
• Able to work both independently and collaboratively within a team setting
• Commitment to accuracy, efficiency, client service, and compliance in all aspects of billing, scheduling, and administrative support
• Willingness to participate in Indigenous Cultural Safety training, teachings and ceremonies
• Up to date immunizations and records
• Current police check as a condition of employment

This job may require additional responsibilities and duties as assigned by Southwest Ontario Aboriginal Health Access Centre.

SOAHAC values diversity and is an equal opportunity employer; however, hiring preference will be given to qualified Indigenous applicants. SOAHAC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.