Job ID #32221: Receptionist - Dental Clinic

cityofhamilton; Hamilton; On-site; CAD 34,000 - 44,000; Full time

Job summary

The City of Hamilton is seeking a Receptionist for the Dental Clinic to greet patients, schedule appointments and provide clerical support. You will handle phone and in-person inquiries, manage filing, and assist with registrations.

Proven customer service skills and the ability to work collaboratively with an interdisciplinary health team are essential. Familiarity with OHISS and ABELdent is an asset, and adherence to health and safety policies is required.

Qualifications

• Previous dental office reception experience or education in the dental field.
• Strong customer service and interpersonal skills.
• Ability to communicate with patients and the public with tact.
• Experience with Microsoft Office and computerized systems.

Responsibilities

• Receives patients in the Dental Clinic.
• Maintains professional client relations via phone, email and in person.
• Performs clerical duties using Microsoft Office, OHISS and ABELdent.
• Books appointments for patients and assists with registrations.
• Maintains filing systems and records (hard copy and electronic).
• Compiles daily/monthly statistics for the Dental Clinic.
• Participates in health and safety policies and committees as required.

Skills

Dental office reception

Customer service

Communication with patients

Interdisciplinary teamwork

Microsoft Office basics

Filing system management

Professional conduct

Education

Dental field education

Tools

Microsoft Outlook

Word

Excel

OHISS

ABELdent

Job description

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #32221: Receptionist - Dental Clinic
• Union: CUPE Local 5167
• Job Description ID #: 5463
• Close date: September 16, 2026
• Duration: Up to 12 months
• Vacancy type: This posting is for an existing vacancy.
• Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to the Supervisor, Dental Services provides reception and clerical support contributing to the successful operation of the Dental Clinic.

GENERAL DUTIES

Receives patients in the Dental Clinic.

Maintains client relations in a professional and courteous manner by providing excellent customer service via phone, electronic and in-person contact

Performs clerical duties using Microsoft Office, OHISS and ABELdent.

Works professionally and collaboratively with other Public Health programs

Books appointments for patients.

Provides assistance to clients by assisting with registrations and paperwork.

Maintains an inventory of reception related materials and supplies.

Maintains an accurate and up-to-date hard copy and electronic filing system.

Maintains and logs secure supply of bus tickets, parking tickets and taxi slips

Compiles and maintains accurate daily and monthly statistics for Dental Clinic.

Serves as a member of Divisional and Departmental committees as required.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Performs other duties as assigned which are directly related to the responsibilities of this position.

QUALIFICATIONS

1. Previous dental office reception experience required normally acquired through a combination of education and related work experience.
2. Previous work experience and / or education in the dental field required.
3. Demonstrated ability to communicate with patients, parents and the public with tact and patience and redirect calls and enquiries as appropriate.
4. Highly developed customer service and interpersonal skills. Proven ability to deal with people in a difficult situation.
5. Demonstrated ability to work collaboratively and cooperatively with an inter- disciplinary team of health professionals.
6. Experience in a computerized environment. Demonstrated ability working with Microsoft Office (Microsoft Outlook, Word and Excel at a basic level). Working knowledge of OHISS and ABLEdent would be considered an asset.
7. Demonstrated ability to maintain an efficient filing system, hard copy and electronic in order to access information quickly and efficiently

NOTE

The successful candidate will be required to provide immunization records, which may include TB testing prior to the start of employment to meet the requirements of Policy HSW-01 Staff Proof of Immunity to Vaccine Preventable Diseases.

NOTE 2

Must have access to time and cost-efficient transportation to meet program delivery needs. “G” driver’s license and access to own vehicle is preferred.

Terms

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes.Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.