Dental Admin & Front Desk Specialist

Orleans Dentist; Ottawa; On-site; CAD 34,440,000 - 41,328,000; Full time

Benefits offered by this job

Competitive pay

RRSP matching

Total rewards package

Gym discounts

Insurance savings

Entertainment deals

Employee and Family Assistance Program

Job summary

Orleans Family Dentistry in Orleans, Ontario is seeking a Dental Administrator to join our team. You will welcome patients, coordinate the daily schedule, manage patient records, and handle calls, recalls, and billing with a friendly, professional approach.

This full-time position offers a competitive wage of CAD 25–30 per hour, growth opportunities, and a supportive environment that emphasizes work-life balance and patient care excellence.

Qualifications

• Minimum 1 year of Dental Administration experience is required.
• Experience with dental software programs is required.
• Clinical background is considered an asset.

Responsibilities

• Welcome and assist patients upon arrival, creating a warm and positive first impression.
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps.
• Effectively manage the recall system and maintain accurate, up-to-date patient records.
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations.
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts.
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments.
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner.

Skills

Dental administration

Dental software

Tools

Dental software

Job description

Orleans Family Dentistry in Orleans, Ontario is seeking a Dental Administrator to join our team. You will welcome patients, coordinate the daily schedule, manage patient records, and handle calls, recalls, and billing with a friendly, professional approach.

This full-time position offers a competitive wage of CAD 25–30 per hour, growth opportunities, and a supportive environment that emphasizes work-life balance and patient care excellence.