Delivery Supervisor

CQ Search Group Ltd.; Hamilton; On-site; CAD 42,000 - 60,000; Full time

Job summary

CQ Search Group Ltd. is seeking a Delivery Supervisor to lead a team of Delivery Drivers in a predefined territory, ensuring on-time, accurate deliveries and strong customer service.

You will coach drivers, conduct weekly audits on merchandising standards and rotation, collaborate with Sales, resolve issues, and ensure compliance with regulatory requirements while building a capable, trained delivery organization.

Qualifications

• Bachelor's degree required.
• Professional accomplishments that reflect self-motivation and initiative.
• Solid previous leadership and interpersonal skills required.
• Demonstrated analytical skills.
• Strong communication and presentation skills required.
• Consumer Products experience in a direct store delivery environment is a plus.
• Demonstrated computer proficiency: Microsoft Suite.
• Previous experience with fact-based direct selling an asset.
• Possess a valid driver's license and own vehicle.

Responsibilities

• Coach and lead a team of Delivery Drivers on delivery, display execution, merchandising standards, rotation, keep back room clean and organize, and ensure accurate and timely deliveries are achieved
• Conduct audits in the trade each week to ensure performance targets for merchandising standards, point-of-sale material and product rotation standards
• Ensure accounts are delivered 100 per cent as scheduled
• Work closely with Sales department to ensure effective service and all instructions are executed; racks, point-of-sale; displays, etc.
• Follow up and resolved all customer issues
• Ensure the delivery organization is fully staffed and trained
• Ensure compliance with all regulatory requirements

Skills

Leadership

Interpersonal skills

Analytical skills

Communication

Presentation skills

Driver and delivery knowledge

Direct store delivery experience

Problem solving

Self-motivation

Education

Bachelor's degree

Tools

Microsoft Suite

Job description

The Delivery Supervisor contributes to the success by ensuring products are delivered to all customers in a pre-determined territory. This individual is responsible for cultivating a strong team environment, motivating the Delivery Drivers to provide superior marketplace execution and customer service while achieving delivery objectives.

Key Responsibilities Include:

• Coach and lead a team of Delivery Drivers on delivery, display execution, merchandising standards, rotation, keep back room clean and organize, and ensure accurate and timely deliveries are achieved


• Conduct audits in the trade each week to ensure performance targets for merchandising standards, point-of-sale material and product rotation standards


• Ensure accounts are delivered 100 per cent as scheduled


• Work closely with Sales department to ensure effective service and all instructions are executed; racks, point-of-sale; displays, etc.


• Follow up and resolved all customer issues


• Ensure the delivery organization is fully staffed and trained


• Ensure compliance with all regulatory requirements

Qualifications

• Bachelor's degree required


• Professional accomplishments that reflect self-motivation and initiative


• Solid previous leadership and interpersonal skills required


• Demonstrated analytical skills


• Strong communication and presentation skills required


• Consumer Products experience in a direct store delivery environment is a plus


• Demonstrated computer proficiency: Microsoft Suite


• Previous experience with fact-based direct selling an asset


• Possess a valid driver's license and own vehicle